Client success manager Jobs in Scottsdale, AZ

Job Summary

The Client Development Manager is responsible for building long-term, trusted client relationships that drive sustained revenue growth and customer loyalty. This role focuses on end-user account ownership, developing new client relationships while expanding and deepening existing accounts within an assigned territory.

The CDE serves as the primary relationship manager for assigned clients, leading account strategy, opportunity development, and revenue growth across multiple lines of business. Working closely with Enterprise Client Executives (ECEs) and internal teams, the CDE ensures opportunities are strategically pursued, adequately documented, and executed in alignment with Company goals, policies, and performance expectations.

This role combines strategic selling, account leadership, pipeline management, and cross-functional coordination, with a focus on predictable revenue growth, enhancing customer retention, and fostering long-term client partnerships.

Key Responsibilities

Client Development & Account Ownership

• Build, manage, and grow a portfolio of end-user client accounts within assigned territory.
• Develop trusted, long-term client relationships that position IES as a preferred partner.
• Serve as the primary point of contact for assigned clients, ensuring consistent engagement and relationship continuity.
• Identify opportunities to expand services, scope, and market share within existing accounts.
• Pursue Day 2 work, SLAs, and recurring opportunities across assigned clients.

Business Development & Opportunity Growth

• Identify, qualify, and pursue new end-user client opportunities through relationship-driven outreach, referrals, industry networks, and strategic engagement.
• Develop and execute account strategies designed to capture maximum share of wallet across target clients.
• Build relationships with key stakeholders and influencers—including General Contractors, Architects/Engineers, Consultants, Vendors, and Partners—to support end-user growth.
• Participate in account mapping, territory planning, and overall business acquisition strategy.
• Coordinate closely with Enterprise Client Executives to support cross-selling, upselling, and strategic account alignment where applicable.

Sales Execution, Pipeline & Forecasting

• Own and maintain accurate opportunity pipelines and forecasts within IESOS and CRM systems, updated at a minimum of weekly.
• Provide reliable forecasting and reporting to sales leadership.
• Ensure opportunities are pursued and closed in accordance with Company policies, approval processes, and financial guidelines.
• Support disciplined opportunity qualification, documentation, and go/no-go decision-making.

Internal Coordination & Delivery Support

• Coordinate closely with Preconstruction, Operations, Legal, Accounting, Marketing, and Finance to support client pursuits and active accounts.
• Facilitate IESOS Web activities, including opening and maintaining Web IDs as required.
• Manage coordination of contracts, NDAs, and related legal documentation.
• Support prequalifications, bids, and proposals as needed.
• Facilitate job openings and internal handoffs to ensure smooth transition from sales to execution.
• Resolve client concerns promptly by partnering with internal teams to preserve trust and confidence.

General Responsibilities

• Build and maintain strong internal relationships that support collaboration and execution.
• Promote Company culture, values, and brand standards in all interactions.
• Participate in sales, account, and strategy meetings.
• Maintain regular and reliable attendance.
• Perform additional responsibilities as assigned.

Performance Goals

• High client retention and long-term relationship stability
• Expansion of existing accounts and share of wallet growth
• Strong customer satisfaction and loyalty
• Predictable, recurring revenue generation

Min

USD $75,000.00/Yr.
Max

USD $90,000.00/Yr.
Qualifications

Qualifications

Education & Experience

• High School Diploma or GED required; Bachelor’s Degree preferred.
• Proven experience in sales, account management, or business development preferred.
• Experience in telecommunications, low-voltage, construction, or technical services environments is a plus.

Skills & Capabilities

• Demonstrated ability to develop, grow, and retain client relationships.
• Strong business development, negotiation, and strategic selling skills.
• Proven ability to qualify opportunities and manage a sales pipeline.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfortable learning CRM, IESOS, and forecasting tools.
• Ability to interpret sales documents, contracts, proposals, and performance data.
• Strong organizational skills with the ability to manage multiple priorities.
• Must meet Company minimum driving standards and be able to travel within branch or regional territory as needed.
• Ability to learn, use, and support the Company's sales management systems.

Personal Attributes

• Professional, confident, and client-focused with strong executive presence.
• Clear, persuasive communicator—written and verbal.
• Strategic thinker with strong problem-solving and decision-making skills.
• Highly organized, accountable, and results-driven.
• Collaborative leader who works effectively across internal teams.
• Committed to promoting Company culture, integrity, and long-term client success.

Career Path

• Enterprise Client Executive

Minimum Years of Experience

2-4
License Required

No
Minimum Education

High School
Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8+ billion in revenue and employed over 9,485 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply