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Collection supervisor Jobs in Grand Rapids, MI
- Promoted
SUPERVISOR
Tim HortonsMI, United States- Promoted
- New!
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Tim HortonsMI, United States- Full-time
- Part-time
Description
Tim Hortons is hiring immediately for Supervisors (Shift Leaders) to join their team!
This position involves the supervision of crew activities on shift to ensure that Tim Hortons' standards around people, product, cleanliness and exceptional customer service are fulfilled.
The Supervisor is an hourly paid (non-exempt) position and entails supervision and direction of crew activities during the scheduled shift. The Supervisor position is operational in nature rather than administrative, and is directed at maximizing guest satisfaction. The Supervisor is responsible for the following accountability only during the period scheduled as his / her shift.
Customer Service
- Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees
- Responds to customers in a friendly manner with an appropriate sense of urgency
- Responds to special customer requests in a friendly manner
- Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations
- Upon request, conducts regular store walk-thrus
- Ensure showcases, cake displays, and paper products are properly stocked
- Ensure interior and exterior of the store is maintained and cleaned throughout the shift
People
Operations
Additional Information
As a FULL TIME position, this person is expected to maintain an average of 30 hours or more per week each quarter and the person is to be available any day of the week.
As a PART TIME position, this person is expected to be available any day of the week
Why Tim Hortons? Here are the benefits :
Apply now online to be considered! It only takes 5 minutes!
Requirements
Company Information
Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.