Assist Supervisor with Platform Migration functions that have added to the team’s duties and responsibilities.
Collaborative interaction with department management regarding goals, special projects and general information sharing that facilitates a smoothly operating department.
Complete daily tasks that include financial adjustments, disputed invoice or payment analysis, and account reconciliations.
Manage a book of business that includes group fully insured commercial and MA clients.
Responsible for identifying process improvement opportunities that can enhance quality and efficiency without sacrificing service.
Working directly with third-party collections agencies to drive results for uncollectible AR.
Directly interact with groups and brokers via phone and email to resolve payment disputes.
Collaborative interaction with other departments (internal business partners) to achieve goals.
Assist in the development and preparation of departmental reporting metrics and analytics.
Generate and distribute reporting to direct management and / or executive leadership.
Create and maintain desk level procedure documents.
Responsible for sharing information across the team and other business areas to reduce overall AR and financial risk.
Document / prioritize system limitations and coordinate with Vendor(s) / BTS to identify a technical solution or automation opportunity.
Self-sufficient in handling escalated interactions with external clients or internal executive leadership.
Bachelor’s degree in finance / accounting or business related field is a plus.
2 or more years’ experience in the healthcare or health insurance industry.
AR management experience strongly desired.
Understanding of basic accounting is desired.
Strong technical ability required to employ and manipulate systems to generate needed reporting, as well as to view team results.
Must possess the ability to interface with internal and external customers at various levels.
Willingness to work in a fast-paced, challenging environment.
Demonstrates willingness to step outside normal business tasks to improve processes and reduce financial risk.
Detail oriented and organized, with exceptional prioritization skills.
Ability to effectively communicate with senior management, supervisors, peers and clients.
Proficient in Microsoft Applications. Excel knowledge is essential.
Proven process improvement methodology and driving change management.