Communications manager Jobs in Chicago, IL

Change Communications Manager

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

We are seeking a strategic, empathetic, and delivery-oriented Change Communications Manager to help stand up a formal change communications capability for WPP Open, WPP's AI-powered marketing operating system. This is a foundational role. You will not be joining a mature communications engine you will help build it.

As WPP Open continues to evolve, our biggest challenge is not awareness, but adoption : helping people understand what is changing, why it matters, and how it affects the way they work. This role exists to make platform change legible, coherent, and actionable at scale. You will partner closely with Product, Technology, Research, and Enablement leaders to translate complex, evolving roadmaps into clear narratives that drive confidence, capability, and behavior change across WPP's global network. The ideal candidate is a strong operator and storyteller someone comfortable working in ambiguity, setting structure where none exists, and influencing without relying on formal authority.

Strategy & Planning

• Own the end-to-end change communications strategy for WPP Open, including standards, guardrails, and decision frameworks for what gets communicated, when, and how.
• Develop and execute multi-channel communication plans that support platform launches, roadmap evolution, and new ways of working.
• Conduct stakeholder and audience analysis across agencies, roles, and regions to identify communication needs, adoption barriers, and readiness gaps.
• Define communication objectives, key messages, and success metrics aligned to product priorities, business outcomes, and adoption goals.
• Partner closely with Product, Technology, Research, and Enablement leads to shape a clear, credible narrative often before plans are fully formed.

Content Creation & Execution

Stakeholder Engagement & Advisory

Measurement & Continuous Improvement

What you'll need :

Who you are :

You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded : to new ideas, new partnerships, new ways of working.

You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction : to try the new and to seek the unexpected.

You're extraordinary : We are stronger together : through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you :

$75,000 - $180,000 USD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.