Contact center manager Jobs in Durham nc

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Position Summary

• This position is a work at home position open to all candidates natiionally

Aetna, a CVS Health company, is looking for top operations talent! We have an exciting work from home opportunity available for highly motivated individual to support a core internal Telesales team as a sales operations specialist. The position will join a high performing, experienced team that manages multiple call center functions from technology, operations, and analytics to support growing Aetna's Medicare portfolio. The role will require strong understanding of telephony infrastructure, workforce optimization, call center best practices, and / or integrated platform designs ensure design enables optimal reporting solutions and enhancements.

Job Responsibilities :

Accountabilities :

Required Qualifications

Preferred Qualifications

Education

4 year college degree

Pay Range

The typical pay range for this role is :

67,900.00 - $149,300.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.