Jobs in Durham, NC

Title: Remote Customer Service Representative

Status: Remote, W-9 (Independent Contractor)

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work from home opportunity may be just what you’re looking for.

As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.

This remote, flexible opportunity pays independent contractors $13 per hour.

Essential Functions

• Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information

• Making outbound calls to patients and caregivers

• Actively assisting with enrollment, program applications, and set up in applicable systems

• Retrieving information to assist caregivers with any payroll-related inquiries

• Utilizing de-escalation techniques when supporting upset or frustrated callers

• Offering guidance and directions to both caregivers and patients to effectively resolve any issues they’re facing

• Documenting information and outcomes as necessary

About You

To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when appropriate. In addition, you will need:

• The ability to offer empathy, patience, and a friendly demeanor at all times

• The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers

• Great active listening skills

• Excellent written and verbal communication skills

• Strong attention to detail

• The ability to multitask and adapt to change in a fast-paced environment

• A quality-focused mindset and a desire to achieve first call resolution whenever possible

• The ability to accurately and confidently work with numbers and discuss money

Your Home Office Environment

To be a Customer Service Representative, you will need:

• A computer meeting these criteria:

• Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)

• Memory: 8GB of RAM

• CPUs (Speed * Processors): 6

• Hard Drive: At least 500MB of free space

• Sound: sound card (standard on most computers)

• Up-to-date antivirus software

• Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)

• Dual monitors

• A USB noise-cancelling headset

• A webcam for your certification experience

Where NexRep Contracts

NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Flexible Hours of Operation

As a Customer Service Representative, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t, within the client’s hours of operation.

Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you’d prefer to service fewer than 30 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.

Pay and Perks

This flexible opportunity pays independent contractors