Customer relations manager Jobs in Grand Rapids, MI

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.8 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

Location :

The successful candidate will be expected to work in a hybrid status of reporting to any company location every Monday, Tuesday, and Thursday with home office flexibility on Wednesday and Friday.

We are looking for : External Communications Consultant (Customer Media Relations)

This individual will serve as the point person for public relations strategy for all Clean Energy products and programs including serving as the communications lead and spokesperson for product offerings such as Demand Response, Renewable Energy Program and Energy Waste Reduction with media and other external audiences & stakeholders.

You are responsible for developing effective relationships with print, radio and TV reporters across the state for the company. This position will be filled by a candidate with a broad range of communications skillsets, including world-class written and verbal communications skills for communications planning and project management, technical and creative writing, and Public Relations. This position will build a customer facing communications plan highlighting and promoting our products and programs with media outlets.

The person will prepare statements, news releases, talking points, memos, and advisories, and must be comfortable working in a fast-paced, deadline-driven environment. The person will also work with senior management to coach, prepare and advise them on Media Relations best practices and effective messages.

The Customer External Communications Consultant communicates with various external audiences through multiple communication channels, ensuring programs are implemented and materials meet company standards and guidelines that align with our company’s brand, philanthropic goals, and strategic interests. They will be relationship builders and strategic communicators with the ability to create alliances that continuously builds on the company’s external reputation.

• Exceptional writing and editing skills in AP Style with a keen eye for detail.
• Strong strategic thinking and the ability to develop and execute communication plans.
• Technically Savvy. Highly proficient using industry standard tools and applications.
• Consulting and strategic relationship building skills
• Strong project management skills and the ability to handle multiple tasks simultaneously.
• Demonstrated ability to work collaboratively and adapt to the needs of different organizations

We encourage you to apply if you have :

In this role, you will :

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose : world class performance delivering hometown service.

What we offer :

Diversity, Equity & Inclusion :

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women’s Advisory Panel (WAP), Women’s Engineering Network (WEN), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capable, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture : Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

Nearest Major Market : Grand Rapids

Job Segment : PR, Public Policy, Marketing Communications, Advertising, Media, Marketing, Government