Customer representative Jobs in Grand Rapids, MI

Customer Service Representative / Sales Support

Location :  South Grand Rapids, MI (100% On-Site)

Compensation :  Starting at $15.00 per hour + Benefits

Why Join Us?

A well-established company in the manufacturing industry is seeking a  Customer Service / Sales Support Rep  to join its team. This role is essential in supporting the Outside Sales team, managing order entry, and serving as the primary point of contact for customers. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced environment.

What You’ll Do :

Serve as a key liaison between customers and the Outside Sales team.

Accurately process and verify customer orders, ensuring correct pricing, quantity, and delivery details.

Maintain and update customer inventory in the database and warehouse.

Manage Requests for Quotes (RFQs) and collaborate with internal teams to provide timely updates to customers.

Build and maintain detailed order documentation and communicate order priorities.

What You Bring :

Customer-first mindset  with strong problem-solving and conflict-resolution skills.

2+ years of customer service experience

Proficiency in Microsoft Office Suite

Experience with Business Central ERP systems (required); Microsoft Dynamics, SAP, SAGE, Peachtree, Oracle, Quickbooks, ADP, etc (Any of these)

Graphic design knowledge is a plus but not required.

Perks & Benefits : 401(k) plan

Health insurance

Monday–Friday schedule (8 : 00 AM–4 : 30 PM)

If you’re interested and qualified, please apply with your most up to date resume and be ready to have a phone conversation ASAP.

MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military / veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at [email protected]