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Crumbl CookiesMI, United States
Customer Service Representative (Part-Time)
XtendGrand Rapids, MI, USARETAIL CUSTOMER SERVICE II
Ingka ExternalMI, United States- Full-time
- Part-time
- Permanent
Job ID : 274959
Date posted : 25 / 02 / 2025
Why we will love you
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
- Creates a positive customer experience by ensuring accurate transactions and / or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
Apply now!
APPLY NOW
Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.
JOB TYPE : Permanent, PT 15-19 hrs week
BENEFITS ELIGIBLE : Yes / Limited
HOURS : Hourly role.
Retail environment, must have open availability weekends : FRI- Sunday open 8am-11pm
The pay range for this role is $17.24- 24.58 and will be based on IKEA's relevant Pay scale work experience.
At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
Generous paid time off, holiday and sick time
WiselyPay - get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24 / 7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs / wk)
A fun and inclusive work environment
QUALIFICATIONS
The starting rate / salary for this position ranges from 17.24 USD to 24.58 USD and will be based on relevant work experience.