Customer service trainer Jobs in Garland, TX
Last updated: 1 day ago
The CCA Trainer works with Operations Managers, Supervisors and is responsible for the execution of associate on-boarding programs, providing a welcoming, exciting, and engaging new hire experience...Show moreLast updated: 3 days ago
We are looking for a Customer Service Representative II to join our team in Garland, TX!.Assist customers and business partners via phone and email.
Diagnose, assess, and resolve problems.Monitor pr...Show moreLast updated: 1 day ago
CLAIMS CUSTOMER SUPPORT REPRESENTATIVE.FULLY STOCKED BREAK ROOM AND GREAT BENEFITS!.SNI Companies has partnered with an amazing organization in North Austin for a unique role as a Claims Customer S...Show moreLast updated: 2 days ago
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
Responds to basic customer inquires regard...Show moreLast updated: 1 day ago
We're delighted you've chosen LCR to assist you in finding your ideal professional match.We'll assist you in reaching, stretching, and realizing your full potential.Increase your chance...Show moreLast updated: 30+ days ago
Customer Service Representative.Long-Term Contract (Full-Time).CornerStone Technology Talent Services (TTS) is seeking a skilled and motivated.
Customer Service Representative.This full-time, long-t...Show moreLast updated: 3 days ago
Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose.
While working in a dynamic, diverse and inclusive work...Show moreLast updated: 7 days ago
DSV - Global transport and logistics.In 1976, ten independent hauliers joined forces and founded DSV in Denmark.Since then, DSV has evolved to become the world's 3rd largest supplier of global solu...Show moreLast updated: 1 day ago
A company is looking for a Customer Service Representative to provide inbound support to customers regarding facility services.
Key ResponsibilitiesAnswer customer inquiries related to building main...Show moreLast updated: 22 days ago
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
We seek to be the #1 choice for the military...Show moreLast updated: 1 day ago
At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals.Our Crew make it happen, our Culture makes it unique and the Community makes it a...Show moreLast updated: 30+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clien...Show moreLast updated: 1 day ago
- Promoted
Customer Care Trainer & Quality Manager
AssociaRichardson, TX, United StatesFull-time
- Promoted
Customer Service Rep
AtWork!Garland, TX, United States$6.00–$18.00 hourly
Full-time
- Promoted
Customer Service Representative
SNI CompaniesAustin, Texas Metropolitan Area, United States$19.25–$19.75 hourly
Full-time
- Promoted
CUSTOMER SERVICE REPRESENTATIVE
Genuine Parts CompanyTX, United StatesFull-time
- Promoted
Customer Service Agent
Lehman Consulting and RecruitingRichardson, TX, USFull-time
- Promoted
Customer Service Representative
CornerStone Technology Talent ServicesRichardson, TX, United States$14.00–$17.00 hourly
Full-time
Customer Service Agent
Allied UniversalRichardson, TX$17.00 hourly
Full-time
Quick Apply
- Promoted
CUSTOMER SERVICE AGENT
DSV A / STX, United States$12.75–$17.25 hourly
Full-time
- Promoted
Customer Service Representative
VirtualVocationsGarland, Texas, United StatesFull-time
CUSTOMER SERVICE REPRESENTATIVE
Family DollarPlano, Texas Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
As a Family Dollar Customer Service Representative ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Supervisor
Public StoragePlano, Texas, USA Job Summary : We are seeking a dedicated and experienced Customer Service Supervisor to support our call center operations.
The ideal candidate will have a strong background in partnering with Busines...Show moreLast updated: 20 days ago
- Promoted
CUSTOMER SERVICE ADVISOR
USAATX, United States$46,370.00–$50,300.00 yearly
Full-time
- Promoted
Customer Relations Representative I
Raising Cane'sPlano, TX, USFull-time
- Promoted
CUSTOMER SERVICE REPRESENTATIVE
Conduent State & Local Solutions, IncTX, United States$15.00 hourly
Full-time
Customer Care Trainer & Quality Manager
AssociaRichardson, TX, United States3 days ago
Job type
- Full-time
Job descriptionLead training and / or start of shift meetings for a group of 20+ Associates. Maintain expert-level knowledge in HOA. Evaluate and improve processes within work areas. Refine learning tools and techniques across the organization. Assist in measuring the effectiveness of training. Develop, maintain, and apply learning to encourage Associate development. Drive operational mechanisms to ensure an exceptional and reliable on-boarding experience. Execute a consistent, best-in-class new hire experience in a rapid and complex changing work environment. Use a hands-on-approach to facilitate Associate on-boarding curriculum that engages and excites newly hired employees in a welcoming and supportive environment. Support the updating of SOPs and SOP certification of Associates and managers. Giving and receiving effective feedback. During non-classroom time, trainer will conduct audits of calls and cases for compliance to process and to identify training gaps. Share knowledge gather to adjust initial new hire training or to continuation training. 1+ years’ experience working with computers and Microsoft Office (Outlook, Word, Excel) 1+ years’ experience delivering training in face-to-face settings as well as online and remote settings. Able to lift to 49 pounds, stand / walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach. High School or equivalent diploma Work 40 hours / week, and overtime as required. Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays. Prior training, teaching, or presentation experience to include experience facilitating training using various training modalities. Previous experience as a Trainer Willingness to work different shifts. Shift hours for this position may be different from the standard production shifts. Willingness to work in different areas as required by training needs. Excellent attendance! Understanding of customer satisfaction principles. Candidates must be organized and able to handle multiple and changing projects / priorities. Willingness to participate in and support the Operational Excellence initiatives
The CCA Trainer works with Operations Managers, Supervisors and is responsible for the execution of associate on-boarding programs, providing a welcoming, exciting, and engaging new hire experience. The CCA Trainer constantly improves the long-term capabilities of the area to which he / she is assigned. The ideal candidate will measure production quality and quantity and applies learning tools to improve both. The CCA Trainer maintains expert-level knowledge in production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the team; assists in measuring the effectiveness of learning; measures impact of his / her development efforts; improves Associates' job-related skills; develops, maintains, and applies learning tools (methods, checklists and skill building agreements) to encourage Associate development. Supports the updating of SOPs and SOP certification of Associates and managers; assists in driving success of peak and non-peak training plans. Interested candidates should demonstrate the following competencies :
- Excellent communication skills
- Experience with Curriculum design and development.
- Comfortable speaking in front of a group and one-on-one
- Able to give and receive feedback effectively.
- Drives learning success by checking for understanding (able to recognize when a group or individual is lost and needs more attention)
- Ability to follow up.
- Always meets time commitments and deadlines, is goal oriented.
- Provides Leadership with insights and progress updates.
- Proven people skills – ability to work well with others.
- Works hard for the success of others, constantly remains “customer obsessed.”
- Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others.
- Is an active listener.
- Is a technical expert.
- Demonstrated ability to consistently function at 100% of expectations.
- Understands upstream and downstream impacts.
- Is able to use resources to expand knowledge and can answer tough questions.
Key job responsibilities
Education and Experience
Preferred Qualifications