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Customer service trainer Jobs in Reno, NV
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Technical Trainer, Semi Service
TeslaSparks, NV, United States- Promoted
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- New!
Customer Service Specialist
Forza Marketing, Inc.Reno, NV, US- Promoted
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CUSTOMER SERVICE AGENT
UPSNV, United StatesTechnical Trainer, Semi Service
TeslaSparks, NV, United States- Full-time
A Technical Trainer, Semi Service, supports the Semi Team by providing world class training for our Service Technicians and partners. You will be involved with multiple programs including (but not limited to) new hire training, new processes, continuing education and cross-training.
As a Technical Trainer you will be primarily responsible for the conducting of Instructor Led Trainings (ILT) for our Internal and External Service Teams so that our workforce is knowledgeable and adheres to the best practices of the company. This will be accomplished through New Hire Onboarding and continuing education courses. You will be responsible for planning, executing, and tracking technical knowledge and training programs in this role.
This individual must be creative, proactive, organized, flexible, and results oriented. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor.
The ideal candidate must possess a passion for teaching and a willingness to continue their own education as well.
Responsibilities
- Deliver technical hands-on, instructor-led, and virtual training sessions for groups of various sizes, including new hires, customers, and existing employees
- Keep up to date with current trends in Learning and Development to ensure we are taking advantage of the most up-to-date technologies and techniques
- Maintain positive and collaborative relationships with stakeholders including Design, Production, Quality, Service Leadership, Instructional Design and EHS teams
- Research and remain current on industry trends and data-informed best practices and identify mechanisms to deploy them into the training curricula
- Create a knowledge repository on industry best practices and training methodologies to support the development of the technical training team
- Identify operational improvements that increase safety, efficiency, and quality
- Create a positive work environment by demonstrating accountability, confidence, and commitment
Requirements
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :
2 medical plan options with $0 payroll deduction