Customer Service Supervisor

Customer Service Supervisor Remote / Nevada (Reno or Las Vegas) The Customer Service Supervisor at United Interactive will oversee the Customer Service (CS) team, working independently Thursday through Sunday in 10-hour shifts during peak gaming hours.

This role involves managing CS agents, scheduling, onboarding, and coordinating training to ensure consistent service coverage.

Key responsibilities include monitoring Zendesk to maintain SLAs, handling customer inquiries via calls, emails, and chat, and managing KYC (Know Your Customer) data verification.

This role will also support AML and Fraud departments with compliance documentation, CCDR reporting, and initiating Jira filings for potential disputes.

Additional duties include small project management and ongoing CS training.

Core Responsibilities :

• Team Management : Oversee and support CS agents, schedule shifts, onboard new agents, and provide ongoing training to maintain high service standards.

Customer Assistance :

Compliance & Documentation :

Quality Assurance :

Jira Reporting :

Requirements :