Remote Customer support Jobs in Fairfield, CA

This role can be based anywhere in the Greater Toronto Area, Ontario, Canada.

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

We are seeking an Application Support Engineer to own the reliability, support, and continuous improvement of a key enterprise application hosted on AWS. This role will ensure stable operations of Windows-based web services, SQL Server databases, and associated integrations while driving automation, monitoring, and modern DevOps practices. The ideal candidate is forward-thinking, hungry to learn new technologies, and proactive in designing solutions that reduce manual effort and improve scalability.

Why join us?

Innovation & Modernization : Shape the future of a mission-critical application and help modernize legacy systems.

Autonomy & Creativity : Freedom to propose and implement solutions; we value initiative.

Professional Growth : Work alongside experienced cloud architects and DevOps engineers, gaining exposure to modern technologies and best practices.

Impact : Directly influence application reliability for thousands of end-users and internal stakeholders.

Brief Description of Duties :

• 45% – Production Support & Troubleshooting Serve as the go-to engineer for diagnosing and resolving production issues on Windows servers and SQL Server databases. Collaborate with operations, development, and cloud engineering teams to ensure application uptime and performance
• 25% – SRE / Reliability Engineering Take ownership of monitoring solutions, proactively identifying performance bottlenecks and system health concerns. Implement automated alerting, dashboards, and incident-response playbooks to streamline troubleshooting. Drive root cause analysis (RCA) and follow through with permanent resolutions.
• 15% – Automation & Infrastructure Management Design and develop scripts, tools, and processes (e.g., PowerShell, Python, Bash) to automate tasks within the Windows and AWS environments. Contribute to Infrastructure as Code (IaC) efforts, particularly using Terraform, to provision and maintain reliable, repeatable infrastructure.
• 10% – Application Deployments & Release Management Oversee and coordinate application deployments across development, test, and production environments. Ensure seamless releases by leveraging CI / CD pipelines, automating processes in Azure DevOps, and collaborating with teams to maintain consistent, high-quality builds.
• 5% – Documentation & Knowledge Sharing Develop clear, concise documentation for operational procedures, runbooks, and system architecture. Mentor junior team members and share best practices to foster a culture of continuous learning and improvement.

Required Skills

Technical Expertise

Windows Server Administration : Strong background in Windows OS, IIS, Active Directory, patching, and security hardening.

SQL Server Knowledge : Experience with database maintenance, troubleshooting replication issues, and optimizing performance.

AWS Services : Familiarity with core AWS resources (EC2, S3, VPC, IAM).

Automation Scripting : Proficiency in PowerShell or similar scripting languages for automation tasks.

DevOps & SRE Concepts

Understanding of CI / CD pipelines, release management, and Infrastructure as Code.

Hands-on experience implementing monitoring, alerting, and observability solutions (e.g., CloudWatch, Datadog, Splunk, or similar).

Problem-Solving & Troubleshooting

Demonstrated ability to diagnose complex production issues and drive them to resolution.

Comfortable working with incident management frameworks and performing root cause analysis.

Collaboration & Communication

Strong communication skills; able to work effectively with cross-functional teams (developers, operations, business stakeholders).

Ability to document procedures and share knowledge with peers.

Ownership & Accountability

Operates with a sense of ownership for the systems in their purview—striving for excellence, reliability, and security.

Growth Mindset

Eager to learn new technologies and improve existing processes. Comfortable adapting to change.

Customer-Focused

Understands that users depend on stable systems; proactively identifies user needs and addresses them.

Self-Starter

Thrives in a dynamic environment, capable of independently identifying and tackling priorities.

Team Player

Enjoys collaborating with architects, developers, and fellow engineers to create cohesive, scalable solutions.

Required Experience

Experience with .NET development (C#, VB), SQL query language, or scripting in PowerShell for automation.

Familiarity with front-end frameworks like React or is a plus (not required).

Preferred Certifications

Microsoft SQL, Microsoft Server, or Site Reliability Engineering (SRE) certifications.

AWS Certified SysOps Administrator – Associate or AWS Certified Cloud Practitioner

ITIL

As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market / geographic location and range from $90,000 to $130,000 CAD.

Graebel Companies, Inc. is an EEO / AA Employer M / F / Disabled / Vet