Technical Support Analyst

The Technical Support Analyst evaluates, troubleshoots, and resolves faults and reported events.

This is a remote position located in Canada. We are looking for someone who is available to work hours of approximately 8 : 00 am - 5 : 00 pm PST and is comfortable working remotely.

Department Support Services Employment Type Full Time Location Canada Remote Workplace type Fully remote This role's hiring manager : Miguel Campos

Key Responsibilities

• Evaluates, troubleshoots, and resolves faults and reported events;
• Liaises with the software development team and SYSPRO Regional Offices;
• Ensures service delivery and information sharing regarding event resolution at a regional level;
• Provides specialist technical support in response to issues pertaining to software development, SRS, documentation, software installations, and upgrades.

Skills, Knowledge and Expertise

Essential Qualifications :

• 5+ years of experience in the IT field in a technical support environment
• Experience working with SYSPRO ERP software or any other ERP software is a plus
• Relevant Support Certifications would be advantageous

Skills and Knowledge :

• Must be able to troubleshoot the SYSPRO technology stack :
• SYSPRO Architecture
• NET User Controls
• VBScript
• SYSPRO Reporting Services
• Solutions
• Microsoft SQL Server
• SYSPRO Workflow
• Espresso
• Installations and Upgrades
• Customization
• Development Principles
• Technical Understanding (infrastructure issues related to Windows and servers)
• SYSPRO ERP, Microsoft Office, Crystal reports
• Organizational skills
• Ability to manage tight deadlines
• Strong interpersonal skills
• Ability to work efficiently in a broad cultural spectrum
• Communication skills
• Problem-solving ability
• Team player
• Willingness to learn
• Self-starter
• Motivated to find customer solutions

Benefits

We offer a career in an exciting industry, an opportunity to work in a fun environment with some really smart people, and great employee benefits! When you work at SYSPRO, it’s more than just a job.

You are part of a global force that uses innovation to enhance the way businesses operate. And we have fun doing it.

At SYSPRO Canada, we promote flexible hybrid work-from-home / remote work options and ensure opportunities for professional development and growth.

Here are some of the benefits offered :

Vacation : In addition to statutory holidays, you shall be eligible to Fifteen (15) days’ vacation during each 12-month period of continuous employment.

In addition, we offer 1 paid volunteer day off to make a difference in your community.

• Reimbursement of up to $500 each per eligible paramedical service.
• Employee and Family Assistance program for mental health and holistic wellbeing.
• Life insurance including accidental death & dismemberment, long-term disability, extended health care, and dental coverage.
• SYSPRO Canada Retirement Savings Plan (RRSP) : The SYSPRO Canada Retirement Savings Plan is a group RRSP plan for employees whereby SYSPRO Canada will match contributions up to a threshold after the first year of service to the company and increases as the number of years of service increases.
• Training & Education : SYSPRO Software Ltd. supports personal development through education and training.
30+ days ago