Customer support manager Jobs in Baltimore, MD
Last updated: 1 day ago
Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited.
Joint ownership of US customers portfolios, supporting CSMs w...Show moreLast updated: 7 days ago
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and / or job placement services, and persona...Show moreLast updated: 1 day ago
Our client, a small but growing benefits broker in the Baltimore area, is seeking a detail-oriented and customer-focused.
In this role, you will be the primary point of contact for clients, assistin...Show moreLast updated: 11 days ago
As a Customer Service Technical Support Analyst, you will work in contact center and remotely, providing technical support services to schoolteachers and staff as they set up and use our technology...Show moreLast updated: 1 day ago
Government of the District of Columbia.Office of the Chief Financial Officer (OCFO).ERP Applications Support Manager.The Office of the Chief Financial Officer (OCFO) whose mission is to enhance the...Show moreLast updated: 30+ days ago
Handyman of North & West Central MD, the 7th largest Mr Handyman in the country, is looking for an experienced Operations Manager to oversee the daily operations of our business.Handyman we have ov...Show moreLast updated: 5 days ago
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights.
For over 20 years, the company has been focused on re...Show moreLast updated: 6 days ago
As a Product Support Manager, you will be responsible for providing Technical, Policy, and Procedure guidance to your teams.
The Support Manager should have intimate knowledge of all Product Support...Show moreLast updated: 11 days ago
IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 22 years.
The company is best known for their patented c...Show moreLast updated: 21 days ago
At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...Show moreLast updated: 4 days ago
The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson R...Show moreLast updated: 4 days ago
A company is looking for a Manager, Customer Support.Key ResponsibilitiesOversee and enhance team workflow to meet customer support SLAsLead and develop a team of Support Representatives and Superv...Show moreLast updated: 13 days ago
Our company is a partner of one of the top telecommunications companies in the nation! Our job as the Managers here is to provide you with the opportunity to explore your curiosity and drive us for...Show moreLast updated: 5 days ago
Job Summary We are looking for a Remote Customer Support Specialist who is passionate about travel, customer service, and sales.
This role offers the flexibility to work part-time or full-time , all...Show moreLast updated: 1 day ago
Propel is on a mission to empower low-income Americans by simplifying access to government benefits with modern technology.
All of our users deserve first-class experiences in their daily interactio...Show moreLast updated: 26 days ago
This is a remote opportunity for BILINGUAL candidates living in EST time zone!.Monday through Friday from 10 : 00 a.The Customer Service Representatives primary duties are : .Respond to Customer inquir...Show moreLast updated: 5 days ago
We help connect brands with their target audience through strategic branded merchandise programs and advanced project management and logistics.
As brandor™, we continue the legacy of Adform Creative...Show moreLast updated: 5 days ago
Supports multilingual families with the processes of enrollment, choice and transfer while providing a high level of customer service.
LimitedText("#div_8600037327_178891", "99999", " / ats / job_board_...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Representative
InfinityBaltimore, MD, United States$35,000.00–$40,000.00 yearly
Full-time
- Promoted
Entry Level Customer Support Position
Year Up UnitedBaltimore, MD, United StatesFull-time
- Promoted
Customer Account Manager
Risus Talent Partnersbaltimore, MD, United StatesFull-time
- Promoted
Customer Service Technical Support Analyst - Remote
cyberThinkBaltimore, MD, United States$18.00–$25.00 hourly
Remote
Full-time
- Promoted
ERP Applications Support Manager
Office of The Chief Financial OfficerMaryland, MD, United States$122,503.00–$157,830.00 yearly
- Promoted
OPERATIONS MANAGER - CUSTOMER SERVICE
Mr. HandymanMD, United States$45,000.00–$55,000.00 yearly
Full-time
- Promoted
Vice President, Customer Support (CA)
PointClickCareCatonsville, MD, United States$203,000.00–$226,000.00 yearly
Full-time
- Promoted
Manager, Product Support
RelativityBaltimore, MD, United States$93,000.00–$140,000.00 yearly
- Promoted
Customer Support Representative - Eastern Region
IPS Group IncBaltimore, MD, US$55,000.00–$70,000.00 yearly
Full-time
- Promoted
CUSTOMER EXPERIENCE MANAGER
Five BelowMD, United StatesFull-time
Customer Manager
AcostaBaltimore, MD Responsible for the management of the assigned principals' business (division and / or geographic), within designated "customer accounts".
Primary responsibility includes increasing sales and market s...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager, Government
Thomson ReutersBaltimore, MD, United States$104,300.00–$193,700.00 yearly
Full-time
- Promoted
Customer Support Manager
VirtualVocationsBaltimore, Maryland, United StatesFull-time
- Promoted
Customer Support Associate - Entry Level
VPExecsBaltimore, MD, United StatesFull-time
Remote Customer Support Specialist.
Terra Vista HubBaltimore, MD, USRemote
Full-time +1
Quick Apply
- Promoted
Senior Customer Success Manager
PropelBrooklyn, MD, USFull-time
- Promoted
BILINGUAL (English / Spanish) Virtual Customer Support Specialist
AdNet / AccountNet Inc.Baltimore, MD, United StatesFull-time
- Promoted
Customer Webstore eCommerce Manager
brandorhanover, MD, United StatesFull-time
- Promoted
Customer Service Manager
MV TransportationBaltimore, MD, United States If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
MV Transportation is seeking a.Americans ...Show moreLast updated: 17 days ago
- Promoted
Customer Support Specialist III - Multilingual Learners
Baltimore City Public SchoolsBaltimore, MD, United StatesFull-time +1
Customer Support Representative
InfinityBaltimore, MD, United States7 days ago
Salary
$35,000.00–$40,000.00 yearly
Job type
- Full-time
Job descriptionBe accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited. Joint ownership of US customers portfolios, supporting CSMs where needed to enable an accurate setup and configuration based on set objectives. Keep all internal customer and document management systems up to date and ensure all daily activity is captured and recorded correctly, in-line with departmental processes. Carry out regular audits for your portfolio of customers and report back to CSM's where necessary. Document all updates and findings against each customer within Infinity's internal systems. Maintain an advanced level understanding of the Infinity interface and front-end configuration and be able to demonstrate this to both internal colleagues and customers. Manage your time efficiently to prioritize complex support queries in a high-pressured environment. Main responsibilities include managing day to day general workload and other Support queues in accordance with departmental SLA's. Always ensure deadlines are met and use initiative, keeping the business vision at the forefront of your decisions. Be confident on the phone and able to engage with all levels of contacts within the client accounts. Ability to handle complex and challenging conversations. Show commercial awareness and be mindful of the contract value for the customers you assist on a daily basis. Be responsible for the setup and accuracy of the billing of US accounts each month. Be active in gaining constant positive feedback in forums, such as the Google Apps Gallery, maintaining the company's high Net Promoter Score. One of the team's USP is our "very helpful and efficient Support Team". This is an expectation we continue to fulfill and exceed on a daily basis. Attend offsite face-to-face meetings where required to help assist CSM's and take onboard any operational actions for the customer. Always ensure full and comprehensive notes have been taken and documented within Infinity internal systems. Represent the department at all times both onsite and offsite. Attend social events and company functions at every possible opportunity. Aspire to maintain the professional, knowledgeable, helpful and approachable reputation of the department. Provide additional ad hoc support to the Customer Experience department as and when required, such as help writing training content, produce process documents etc. Suggest improvements where applicable and encourage a positive adoption of new processes to newer members of the team. Ability to thrive in a startup environment with enthusiasm and want to make a big impact.
Skills & Requirements
- AA / BA desirable
- 1+ years of customer service experience
- Experience in B2B software or call tracking preferred but not required
- Customer focused individual who is self-motivated
- Ability to build strong trusted relationships
- Strong time management and prioritization skills
- Ability to use own initiative and think 'outside the box'
- Excellent telephone manner, with strong written and oral communication skills
- Takes on ownership and accountability
- A valued team member who upholds Infinity values and professional integrity.
- Proven experience in providing help desk support, customer service or account management, and sales
- Knowledge of most standard desktop software applications e.g. G Suite : sheets, docs, gmail, and MS Office suite
- Experience with using Salesforce would be advantageous but not required
- Able to travel to the UK on occasion
- NO RECRUITERS
Salary : $35-$40,000
Qualifications