Customer Support Manager
A company is looking for a Manager of Customer Support.Key ResponsibilitiesGuide and nurture a team of Support Specialists focused on customer satisfactionDrive initiatives to improve efficiency, reduce costs, and enhance customer satisfactionManage escalations and collaborate with cross-functional teams to resolve customer issuesRequired Qualifications3+ years of experience managing a teamProven success in scaling support operations across multiple channelsExperience in high-volume and startup call centers is a plusBachelor's degree or equivalent experiencePreferred : 2+ years of industry (401k) experience
Manager - Grant and Partner Support
Responsibilities include reviewing evaluations that establish ESSA-level evidence for district and partner programs, supporting analyses related to federal and state grants, and review and follow through of data sharing components of district contracts. Oversees program evaluations and analyses supp...
Customer Support Specialist 1
The Customer Support Specialist is primarily responsible for providing first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. The CSS will provide a high-level of customer service and support to ensure each customer feels they are gettin...
Project Manager | Project Architect - Heathcare
Project Architect | Project Manager. Develop relationships with client project managers to strengthen Business Development efforts. Plans and supervises the preparation of construction documents and other deliverables for projects according to client goals, needs, and budgets. May prepare client pro...
Manager, Data Analytics
Leading the Digital Behavior and Voice of Customer Analysts team, setting goals and objectives, and providing guidance and mentorship to ensure the team meets project timelines and delivers high-quality work. Minimum 5+ years of managerial experience. Ability to oversee and execute multiple projects...
Site Based Customer Service Manager
It will involve you liaising between the customer services based at head office, the site team and customer service technicians to ensure customer is receiving superb care and attention. As the Site based Customer Service Manager you will be key in ensuring the Customer Journey flows smoothly. We ar...
Customer Support Representative
Operating from a customer-centric business model is the only way to ensure we are offering our customers (and partners) a positive worthwhile experience. ...
Commercial Lines Account Manager
The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Account Manager to join our team. Renew and re-market accounts as needed in conjunction with Producer(s) and agency standards. ...
Customer Support Specialist
The Customer Support Specialist will work in partnership with the assigned Customer Advocate to follow-up on documentation or action needed from the customer to advance the loan in the refinance process. The Customer Support Specialist will assist customers who are in any stage of the loan process, ...
Sr. Account Manager - Eda
We are looking for a highly motivated Account Manager to develop, grow, and close sales campaigns across the Siemens EDA portfolio at multiple accounts. Managing prospecting, lead generation, and lead qualification activities for the assigned territory; may be supported by less experienced Account M...
Operations Manager (lockbox Billing & Implementation Support)
Area of responsibility: Lockbox Customer Support Lockb Operations Manager, Operations, Billing, Support, Implementation, Manager, Technology. ...