Talent.com
Customer Success Manager

Customer Success Manager

Influ2Washington, DC, US
22 days ago
Job type
  • Full-time
Job description

Customer Success Manager

Influ2 is a B2B advertising platform built for real revenue impact. We help enterprise marketing and sales teams focus their efforts by targeting named buyersspecific individuals they actually want to closenot broad segments or anonymous accounts. Over 100 enterprises and mid-market companies worldwide, including industry leaders such as Snowflake, Datadog, and Capgemini, love our technology. We hope you will love it too.

As a Customer Success Manager at Influ2, you will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Impeccable relational skills and readiness to create win / win environments for all parties you work with will drive your success in this role.

What You'll Do :

Be the voice of the customer : You must prioritize maximizing customer satisfaction, retention, and growth. You should be able to understand the customers' business objectives and align them with Influ2's offerings.

Act as a trusted advisor : Build and maintain trust-based relationships with our valued customers. This includes proactive engagement, active listening, and empathy. Also, serve as a go-to resource for their inquiries, concerns, and strategic discussions related to Marketing and Sales practices.

Translate complex ideas into actionable steps : Articulate complex ideas clearly and tailor your communication style to different audiences, from mid-level members all the way up to C Suite.

Identify critical insights : Analyze customer data and metrics to identify trends, insights, and areas for improvement.

Demonstrate technical aptitude : You'll become a subject matter expert by learning the ins and outs of the product. Effectively identifying issues, troubleshooting, and offering customers solutions for resolution will be essential in this role.

Ensure timely delivery of the projects and milestones : You may need to manage multiple customer accounts simultaneously, so strong organizational and project management skills are essential to prioritize tasks, set deadlines, and manage customer expectations.

Partner with Sales, Marketing, and Product Development teams : You will work closely with cross-functional teams across various time zones to align goals, share customer insights, and drive coordinated efforts to deliver customer success.

Participate in on-site customer visits : You'll occasionally meet with customers on-site to strengthen relationships, lead Executive Business Reviews (EBRs), deliver presentations, and facilitate strategic discussions.

Experience :

3+ years in a Customer Success or Account Management role, ideally in a B2B SaaS environment.

Experience with retention metrics, including planning and forecasting renewals and expansions 6+ months in advance, understanding their impact on key metrics, preparing pricing proposals and contracts, and tracking personal retention performance.

Proven experience supporting US-based customers.

Hands-on experience with BI tools (e.g., Looker, Tableau) and CRM platforms (e.g., Salesforce, HubSpot).

Skills :

Strategic communication : You are not scared to challenge customers, ask the hard questions, or provide out-of-the-box solutions. You have experience talking with C-Suite persona and clearly articulating value and ROI.

Customer insights and data fluency : You're confident working with data to identify customer trends, measure performance, and turn client insights into actionable recommendations.

Creative thinking : You do more than solve customer problems; you see challenges as opportunities for customers' growth and success. Your out-of-the-box thinking sets you apart as you address unique client issues and suggest process improvements.

Business acumen : Understanding the business landscape, industry trends, and competitive landscape can help you provide strategic guidance to customers. A good grasp of financial concepts and the ability to link customer success to business outcomes will set you up for success in this role.

Strong technical skills : As a product expert, you must understand how our customers can utilize Influ2's product to their fullest potential.

Time management : Meetings, customer chats, team catch-ups, and various time zones. It's all about planning your day and setting priorities right.

Curiosity : It's about always wanting to learn. It helps you stay updated, understand clients better, and make the job more interesting.

At Influ2, we highly appreciate a wide range of experiences and backgrounds. So, even if your history doesn't perfectly match our list, we would still be delighted to receive your application and learn more about you!

What's In It For You?

Startup Environment. Influ2 has a flat organization without hierarchy in communication. Horizontal communication is encouraged, and everyone's opinion is essential.

Working alongside a fast-growing team of professionals distributed among ten countries, setting the new global B2B advertising standard, already adopted by Fortune 500 companies.

Flexible working environment when it comes to your schedule and location preference. We don't have fixed working hours. Choose where and when you work.

Progressive commission structure and performance bonuses.

Unlimited Vacation policy to ensure a healthy work-life balance.

Generous Parental Leave and other well-structured PTO policies.

Enjoy a well-rounded health package with comprehensive medical, dental, and vision coverage designed to support you.

We've raised a total of $15 million in our Series A round, maintaining a cash-positive business for the past 18 months while achieving 50% growth.

About Influ2 : We're convinced that the diverse ideas and experiences every Influ2encer brings are the key to our success. To make sure our culture and products reflect this blend of viewpoints and backgrounds, there's no room for discrimination here. Our approach to hiring, training, promoting, and compensating individuals is grounded in merit and competence. We're committed to offering equal employment opportunities to all qualified individuals, no matter their race, age, religion, where they come from, gender identity or expression, sexual orientation, marital status, physical or mental disability, military or veteran status, or any other characteristic protected by law. Everyone at Influ2 plays a part in keeping our workplace welcoming and free from discrimination and harassment.

Create a job alert for this search

Customer Manager • Washington, DC, US

Related jobs
  • Promoted
Customer Success Manager

Customer Success Manager

Agari (Acquired by Fortra)Washington, DC, US
Full-time
Whether you're an experienced professional or just getting started, your contributions matter at Fortra.If you're passionate about tackling meaningful challenges alongside talented team members com...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager

Customer Success Manager

Recite MeReston, VA, US
Full-time
In today's digital age, we believe everyone should be able to access web content in a way that works for them.Our mission is to make the online world accessible for all. Hundreds of global organizat...Show moreLast updated: 18 days ago
  • Promoted
Customer Success Manager - Enterprise

Customer Success Manager - Enterprise

FortiveWashington, DC, US
Full-time
ServiceChannel Customer Success Manager - Enterprise.We are seeking a Customer Success Manager to coordinate product adoption, light-training, advocacy, retention, etc. This role requires a strategi...Show moreLast updated: 11 days ago
  • Promoted
Customer Success ManagerMcLean, Virginia

Customer Success ManagerMcLean, Virginia

Appian CorporationFalls Church, VA, US
Full-time
Here at Appian, our core values of respect, work to impact, ambition, and constructive dissent & resolution define who we are. In short, this means we constantly seek to understand the best for our ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager

Customer Success Manager

CareAcademyWashington, DC, US
Full-time
CareAcademy is transforming the way healthcare professionals access training and development.We're committed to empowering caregivers with the knowledge and skills they need to provide exceptional ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager

Customer Success Manager

ghSMARTWashington, DC, US
Full-time
SMART is a premier leadership advisory firm known for its data-driven approach to solving critical business decisions for CEOs, boards, and investors. We serve as trusted advisors on their most impo...Show moreLast updated: 30+ days ago
  • Promoted
Enterprise Customer Success Manager

Enterprise Customer Success Manager

Jasper.aiWashington, DC, US
Full-time
Enterprise Customer Success Manager.Jasper is the leading AI marketing platform, enabling the worlds most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI...Show moreLast updated: 15 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

ChainalysisWashington, DC, US
Full-time
Our Customer Success team is insatiably curious and adept at problem-solving.We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success.W...Show moreLast updated: 3 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

HHAeXchangeWashington, DC, US
Full-time
HHAeXchange is the leading technology platform for home and community-based care.Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to...Show moreLast updated: 3 days ago
  • Promoted
Senior Customer Success Manager

Senior Customer Success Manager

Menlo SecurityWashington, DC, US
Full-time
Senior Customer Success Manager.As a Senior Customer Success Manager at Menlo Security, you will be a strategic partner to our enterprise and mid-market customers, ensuring they derive maximum valu...Show moreLast updated: 8 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

COMPLYWashington, DC, US
Full-time
COMPLY is the leading global provider of comprehensive regulatory compliance software and solutions for the financial services sector. Our OneCOMPLY platform provides an all-in-one approach to addre...Show moreLast updated: 22 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

Alloy.aiWashington, DC, US
Full-time
We're tackling a real and complex problem for themmanaging supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards a...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager

Customer Success Manager

AdobeFalls Church, VA, US
Full-time
Senior Customer Success Manager.Changing the world through digital experiences is what Adobe's all about.We give everyonefrom emerging artists to global brandseverything they need to design and del...Show moreLast updated: 15 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

Magellan AIWashington, DC, US
Full-time
Magellan AI is the all-in-one platform for podcast advertising intelligence, media planning, and measurement.Magellan AI has created the world's largest database of podcast advertising data, coveri...Show moreLast updated: 30+ days ago
  • Promoted
Enterprise Customer Success Manager, US

Enterprise Customer Success Manager, US

BetterUpWashington, DC, US
Full-time
Enterprise Customer Success Manager.Let's face it, a company whose mission is human transformation better have some fresh thinking about the employer / employee relationship.We can't cram it all in h...Show moreLast updated: 26 days ago
  • Promoted
Senior Customer Success Manager, Service Provider

Senior Customer Success Manager, Service Provider

RelativityBaltimore, MD, United States
Full-time
The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on...Show moreLast updated: 10 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

ClaravineWashington, DC, US
Full-time
At the birth of digital, Claravine noticed a persistent problem with data integrity.This discovery led to a unique category solution that continues to redefine how top brands and agencies manage th...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager

Customer Success Manager

ReveleerWashington, DC, US
Full-time
Customer Success Manager Remote.As the industry's pioneering value-based care (VBC) technology platform, Reveleer is purpose-built to solve the most pressing real-world challenges faced by provider...Show moreLast updated: 22 days ago