Dental receptionist Jobs in New York, NY

We are looking for a friendly, organized, and efficient Dental Receptionist to join our team and provide exceptional service to our patients across 5+ practices in Brooklyn and Queens. As a key member of our orthodontic office, you will play an essential role in ensuring smooth operations and excellent patient care. The ideal candidate is detail-oriented, able to multitask in a fast-paced environment, and excels in creating a welcoming atmosphere for patients.

Hourly rates start at $18 / hour. Candidates with meaningful experience can earn higher compensation.

Key Responsibilities :

• Schedule patient appointments for consultations, treatment, and follow-up care using orthodontic scheduling software (e.g., Dentrix Ascend, Open Dental).
• Manage patient check-in and check-out, ensuring all required documentation is completed and accurately filed.
• Verify insurance information, and assist with patient billing inquiries and processing payments.
• Answer phone calls and respond to patient inquiries, providing clear information regarding treatment options, office policies, and appointment availability.
• Maintain accurate patient records in the dental management system, ensuring all information is up-to-date and confidential.
• Coordinate with orthodontic team members, including providers, dental assistants, and treatment coordinators, to ensure smooth patient flow and optimal care.
• Communicate with patients to confirm appointments, provide pre- and post-treatment instructions, and address any concerns.
• Assist with patient education regarding orthodontic procedures, including braces, clear aligners, and retainers.
• Handle insurance claims and processing, ensuring accuracy in billing and providing necessary documentation for claims follow-up.
• Maintain office cleanliness and organization, ensuring a welcoming and comfortable environment for all patients.
• Stay up to date on office software, scheduling protocols, and orthodontic office policies.

Qualifications :

General Skills