Company Background – Flynn Group
Flynn Group was founded by Greg Flynn in 1999 as a small operator and developer of Applebee’s restaurants in Washington State. It has grown over the years into the largest franchisee operator in the world, and one of the top 20 largest foodservice companies of any kind in the United States. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including 450+ Applebee’s, 280+ Taco Bells, 360+ Arby’s, 130+ Paneras, 930+ Pizza Huts and 190+ Wendy’s across 44 states. Recently added to the US portfolio are 280+ Pizza Huts and Wendy’s in Australia, 141 Planet Fitness clubs, and our newest addition, 7 Brew drive thru coffee stands in the United States. Altogether, the Flynn portfolio includes over 2,940+ units generating $5 billion+ in sales and employing over 78,000 people.
Flynn Group’s primary mission is to be the premier operator within each of its brands. In pursuit of this mission, Flynn has developed a uniquely empowering culture and a relatively de-centralized operating structure which enable our leaders to take a long-term view of success and to invest appropriately in our people and assets to produce sustainable premier results. Though large, Flynn remains entrepreneurial in its spirit and DNA, while also maintaining a highly inclusive and collaborative culture. The team shares a communal sense of pride and a deep connection to achieving the company’s mission and success.
Flynn Group, a franchisee unlike any other, is centered around providing growth opportunities to our loyal and dedicated team members. Our size, scale and structure allow us to commit to employee development and growth, empowering you to OWN your full potential. We invest in our people giving you access to training and development programs, mentorship, and career development resources. Our success to date and future growth potential is entirely due to our consistent, unique, and unbelievably strong culture.
Company Background – Flynn 7 Brew
7 Brew is a rapidly expanding drive-thru beverage experience with over 500 locations across 35 states in the U.S. They are one of the fastest-growing QSR brands in the world, with plans to open more than 160 additional domestic locations with Flynn Group. We’re passionate about crafting delicious and unique beverages while providing a fast, friendly customer experience. At Flynn 7 Brew, we believe in cultivating kindness one tasty drink at a time. We’ve built a vibrant, energetic work environment where team members can thrive, grow, and have fun while delivering exceptional service. Flynn 7B LLC is a franchisee of 7 Brew.
Position Description
The Stand General Manager plays a key part in supporting the stand’s growth, profitable operation, and the preservation of Flynn 7 Brew’s culture, mission statement, and values. The position is responsible for leading their crew, maintaining genuine connections with them and managing the unique nuances of business at their stand(s).
Essential Duties and Responsibilities:
- Maintains excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement
- Ensures prompt, friendly service according to company guidelines, achieving established objectives of the unit on customer feedback reports
- Provides regular feedback to each crew member on strengths and areas of growth
- Works with their crew’s needs and availability to create a weekly shift schedule, maintaining a low cost of labor while ensuring quick wait times and short lines
- Tracks and orders necessary inventory, small wares, parts, and equipment, while maintaining a low cost of goods sold through eliminating waste and accurate counting
- Ensures appropriate cash handling, deposits, and change for their stand
- Facilitates team bonding and development through regular meetings and events for their Shift Leads and Brewistas, in both one-on-one and group contexts
- Ability to motivate, coach, and inspire team members
- Creates an Employer of Choice environment by fostering a culture in accordance with the Flynn 7 Brew Values and Beliefs.
- Takes ownership of solutions, whether through solving the problem themselves or looping in an approved partner or vendor
- Ensures the immediate response and correction of all verbal guest complaints to self and staff
- Ensures crew is knowledgeable of and compliant with all health and food safety requirements
- Is always developing new leaders to step into upcoming roles, regardless of current or future needs
- Promptly implements and communicates directives from upper management
- Thoughtfully delegates tasks to their leadership team and Brewistas to facilitate efficiency and appropriate development
- Collaborates cross-functionally with internal teams to support business initiatives
- Demonstrates sustainable long-term success, and the ability to maintain a profitable business
- Ensures compliance with company policies, industry standards, and regulatory requirements
- Analyzes performance data and provides recommendations for process improvements
- Manages projects and timelines, ensuring deliverables are completed on time and with high quality
- Represents the company’s values and mission while fostering a positive, team-oriented culture
- Strong communication, interpersonal, and leadership skills
- Strategic thinking with a results-driven mindset
- Strong organizational and problem-solving skills
- Has proven leadership abilities in a fast-paced environment with 40+ team members
- Ensures product preparation and presentation uncompromisingly meets company standards, utilizing line checks to Flynn 7 Brew standards
- Effectively oversees/schedules employees to meet sales demands and adjusts par levels when needed
- Ensures correct staffing levels, utilizing thorough interviews and company guidelines for proper selection of employees, based on competency identification
- Maintains effective safety and security programs according to company policy and government standards and corrects unsafe practices or conditions
- Promotes and manages restaurant organization, cleanliness and sanitation to comply with Ecosure and Health Department standards
- Performs routine maintenance and immediately informs Area Director of needed repairs
- Institutes preventive maintenance and needed repairs of building and all equipment
- Advises Area Director of any non-routine situations
- Communicates with other managers through management log and shift change meetings daily, and weekly through manager meetings
- Ensures quality recruitment and referrals of potential Brewistas and management candidates
- Ensures the constant development of employees through consistent heart-checks, one-on-one meetings and performance reviews, assessing the effectiveness of employees, providing candid, fair feedback and continuously working with employees on their areas of development
- Partner with Area Director and Human Resources when additional staffing support is needed
- Ensures acceptable employee performance and documents situations that require or could lead to disciplinary or corrective actions, involving the Area Director and Human Resources when investigations need to take place
- Responsible for controlling cost in the stand by closing and managing the Profit and Loss statement on a period-by-period basis
- Arrives on time for each scheduled shift and work throughout the shift (aside from legally required breaks) per the schedule and stand demands
- Follows company procedure for communicating time off requests
- Ability to give appropriate notice for any need to deviate - in any way - from one's scheduled shift.
- Visits the stand outside of scheduled shifts to coach, observe, train, and perform administrative duties
- Capable of using POS and Back Office computer system
- Tech-savvy and comfortable with data-driven decision making
- Completes all other assigned duties and responsibilities
Perks for our employees:
- Competitive salary
- Profit Sharing (varies by Market)
- Drink Discounts
- Health Benefits
- 401(k) plan with a company match
- Paid vacation
- Fantastic development opportunities
Compensation Stand General Manager:
Skills, Competencies & Physical Standards:
- Ability to comply with all safety and sanitation requirements, including an ability to be exposed to and work with disinfectant cleaning supplies throughout entire shift
- Ability to frequently wash hands with disinfecting soap throughout shift
- Ability to stand and exert mobility and agility in a fast-paced environment for up to ten (10) hours in length
- Ability to engage in frequent overhead reaching, bending, squatting and stooping
- Ability to read, write, and verbally communicate in English to employees, guests, vendors, and visitors
- Ability to safely operate blenders, frozen drink machines and other stand equipment
- Safely work indoors and outdoors. Frequent and prolonged exposure to a hot, damp, and sub-40 degree (F) environment
- Ability to safely transport, push, pull, lift up to 50 pounds repetitively throughout a shift
- Ability to safely reach high and low shelves
- Ability to safely respond in emergency situations to avoid imminent dangers to self and others
- Must possess finger and hand dexterity for using small tools and equipment
- Ability to safely work in environment that includes wet floors, temperature extremes, and loud noise
- Works a flexible schedule, which can include early mornings (5 a.m.) and late nights (11:30 p.m.)
- Can effectively lead and direct multiple personality types under pressure
- Is able to work weekends and is available to work holidays, if necessary
- Is always available by phone or in person to promptly address any needs at the stand
- Collaborative approach to teamwork and leadership
- Can create and maintain genuine, uplifting interactions with strangers
- Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products
- Can work outside for prolonged periods, regardless of weather conditions, subject to applicable legal restrictions
- Can stand comfortably for hours at a time
- Can climb a ladder and use a stepladder
- Can stand, sit, bend, kneel, twist, and squat as necessary to fulfill work needs, including but not limited to stocking and cleaning the stand
- Can safely walk in between and around cars in the drive thru line
- Can safely use a utility knife
- Can quickly and cleanly operate any position in the stand to help train and redirect the team as needed
- Can maintain awareness of the shift’s operations while working a position
- Can assertively and graciously confront all employees to address operational, procedural, or cultural issues
- Can adapt to problems and implement solutions during stressful situations
- Effectively manages multiple projects and deadlines
The Stand General Manager is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The Stand General Manager should notify Flynn 7 Brew of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the Stand General Manager in this position may be required to perform other duties to meet business needs. Flynn 7 Brew, reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the manager or Flynn 7 Brew may terminate employment at any time.
Why Join Flynn 7 Brew?
At Flynn 7 Brew, you’ll be part of one of the fastest-growing QSR brands in the U.S. We offer opportunities for career development, a supportive team culture, and the chance to make a difference while having fun at work. If you’re excited to join a team that values kindness, speed, and great drinks—we’d love to hear from you!
