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The Ned & Ned's ClubNew York, NY, United States- Full-time
Title : Director of Food & Beverage
Reports to : Managing Director
Who We Are…
Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.
The Property…
Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.
At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, restaurant, lounge, and nightly live entertainment.
The Role…
We are on the lookout for a dynamic Director of Food & Beverage to join our team and report directly to the Managing Director. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence.
Our culture is one of vibrant energy paired with unwavering support. We’re seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.
You will have the extraordinary opportunity to collaborate with our renowned culinary partner, Chef Kristen Kish, in launching her highly anticipated new concept at The Ned NoMad. In this role, you will recruit and lead a talented team, fostering an inspiring and collaborative environment that brings Chef Kish’s vision to life while delivering exceptional culinary excellence and an unparalleled guest experience.
Main Duties…
- Responsible for maintaining the Ned NoMad’s food and beverage (F&B) operation in conjunction with the Managing Director.
- As the Director of F&B, your primary responsibility is to uphold The Ned’s service standards and create an approachable yet elevated atmosphere for members, guests and staff within Ned’s Club, Roof, Events Space and / or Room Service.
- In this role you will also oversee forecasting, business improvement plans and manage payroll / labor, budgets, and revenue.
- Partner with Managing Director to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests, and staff experience.
- Implement and lead staff training to educate on product awareness to The Ned’s food program and drink initiatives through storytelling, demos, guest speakers.
- Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
- Partake in the recruiting process by identifying talent gaps working with People & Development / Recruitment to attract / acquire talent.
- Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.
- Develop innovative revenue channels that result in profit streams and support achieving / overachieving goals.
- Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns.
- Partner with Executive Chef Kristen Kish to align with vision and expectation on service deliverables.
- Observe / enhance members and guest experience through unparalleled service.
- Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments, train the team on Medallia scores and maintain high guest satisfaction scores.
- Manage expectations on sponsorship and brand alignment, work closely with sponsorship team.
Requirements
Our Doors Are Yours to Open…
The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO
Work Perks…
Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance, 3% match in 401k
Referral bonus + competitive compensation
Career development and career training
Flexible work schedules
Discounted family rates
Family meals
Two weeks’ vacation, 9 days PTO, 10 Holidays