Dispatcher Jobs in Grand Rapids, MI
- Promoted
Security CCTV and Alarm Dispatcher
Allied UniversalGrand Rapids, MI, United States- Promoted
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Allied UniversalGrand Rapids, MI, United States- Full-time
Security CCTV and Alarm Dispatcher
Job Locations US-MI-Grand Rapids
Requisition ID
2025-1342551
Category (Portal Searching)
Hidden (496661)
Business Unit
AUTS
Overview
Embark on a trailblazing career in Security Technology with Allied Universal Technology Services, a global leader in security technology that's transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you'll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal, we don't just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.
Job Description
Allied Universal is looking to hire a Security Intervention Specialist. The primary function of the Security Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, document any activity, and contact support systems in the event of an emergency. This is a 24 / 7 call center environment that requires individuals to sit for long periods of time.
Pay : $18.00 per hour
RESPONSIBILITIES :
Provide excellent customer service in a call center environment
- Effectively communicate over the phone and email
- Monitor customer's cameras and alarm systems remotely
- Respond to event-driven alarms in a timely manner via telephone and / or email communication based on the client's specific protocol
- Conduct virtual escorts daily as deemed timely by the contract specifications and virtual patrols of the assigned client's property
- Complete hourly call-ins
- Oversee camera maintenance checks and site incidents
- Complete incident reports and event reports
- Read and interpret documents such as security logs, post orders, and other security correspondence
QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
BENEFITS :
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law. For more information : www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and / or employment process, please contact our local Human Resources department. To find an office near you, please visit : www.aus.com / offices .
Requisition ID
2025-1342551