Eligibility specialist Jobs in Phoenix, AZ

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare : quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Job Summary

The Eligibility Specialist works in one of our Savista service centers, Client Sites or Outreach (Field work) locations to help identify financial assistance programs for the uninsured or underinsured customers. They assist with the application process and referrals to all State and Federally funded assistance programs, including but not limited to Medicare, Medicaid, Disability and Charity programs. The Eligibility Specialist not only acts as an advocate for the customer, but also serves as a liaison between colleagues, clients and State / Government agencies in a collaborative effort to facilitate eligibility coverage for current and future medical expenses.

• Handle high volume of inbound / outbound calls for customers that need to be screened financially and medically for Financial assistance.
• Perform face to face interviews with customers in a centralized Savista office, client site or home environment to determine eligibility for financial assistance.
• Use Savista's eligibility screening tool to determine customers eligibility for all State and Federally funded programs that will provide financial assistance to resolve current or future hospital bills.
• Collect and process upfront deposits or set up payment arrangements, as required.
• Conduct the appropriate application support based upon state or federal regulations. Facilitates the application process or directs the customer to the appropriate next step.
• Provide instruction or work directly with the customer or their appointment of representative to complete the appropriate application and acquire all necessary releases, signatures and supporting documents.
• Submit the application and supporting documentation to the appropriate institution in accordance with company protocol.
• Act as an advocate for the customer, but also serves as a liaison to other colleagues, client hospital personnel, and government agency staff in a collaborative effort to establish eligibility coverage for future or incurred medical expenses.
• Provide superior customer service and maintains a professional image.
• Meet or exceed established productivity, quality and revenue metrics.

Minimum Qualifications :

Preferred Skills :

Note : Savista is required by state-specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $18.00 to $20.00.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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