Herb Chambers Lexus of Sharon is looking for an experienced Automotive Service advisor to join our amazing team.
The Herb Chambers Companies has been voted consecutively as one of the Top Places to Work in Massachusetts byThe Boston Globe!
The goal of this position is to assist our customers efficiently and professionally with all of their service needs. Building loyalty and trust, creating an amazing guest experience, generating profit and maintaining area-leading customer satisfaction index.
Responsibilities :
Greeting and assisting guests with service needs
Clearly document vehicle symptoms on repair order as described by the service customer
Generating estimates
Completing estimate review with guest in timely manner to maximize opportunity
Seeing through completion of approved work and actively covering
Monitor the progress of work being performed on your guests' vehicles throughout the day,
Conducting post-repair follow-up
Performing active deliveries with your guest, review completed repairs
Resolving customer concerns
Benefits Include :
100k plus earning potential
Paid vacation
Health and Dental Insurance
401(k) with company match
Apply today!
Requirements
Automotive service experience preferred
Previous Service Consultant experience
Proven track record of excellent customer satisfaction
Positive attitude and Team Player
Excellent customer service skills
Confident ability to operate with little supervision
Process driven, with great organizational skills
The desire to be successful in a fun, fast-paced, high-volume highly motivational environment
CDK experience is preferred but not required
Luxury auto dealer experience preferred but not required