Part-time Help desk Jobs in Nashville, TN

Cambria Hotel Nashville Downtown Front Desk Assistant

Right around the corner from Broadway's neon marquees, booming live music scene and iconic hotspots, Cambria Hotel Nashville Downtown embodies the real soul of rock and roll. Blending boutique comfort with full-service amenities, top-notch hospitality, distinctly southern vibe and a little hint of edge, this is a Music City original for the modern traveler. At the Cambria Hotel Nashville we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choicewe understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Nashville with Pyramid Global Hospitality can mean for you! Cambria Hotel Nashville Downtown boasts 255 guest rooms and 4055 sq. ft. of event space.

POSITION SUMMARY :

Assist all guests efficiently, courteously, and professionally in all front desk related functions. Maintains high standards of service and hospitality.

ESSENTIAL FUNCTIONS :

Handles guest check-ins and outs efficiently and in a friendly and professional manner.

Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies.

Resolve guest challenges and take appropriate action to ensure guest satisfaction.

Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations.

Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns.

Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures.

Provides the highest quality of service to guests at all times.

Perform all other duties as deemed necessary by management.

WHO WE ARE :

At Pyramid Global Hospitality, our diverse and talented team shares a common passion and mutual respect. We believe in putting people first and celebrating the unique perspectives and backgrounds that make up our global community of professionals.

We're deeply committed to fostering personal and professional growth for each team member. Through our leadership development programs and continuing education platforms, we create opportunities for inclusive growth and advancement. We make a conscious effort to integrate equity and inclusion into all aspects of our work from hiring and promoting, to selecting vendors, designing spaces, and communication.

To ensure we achieve our equity, inclusion, and diversity goals, our executive team collaborates with external consultants who provide ongoing analysis, support, and guidance. Our primary objective is to establish a successful business model that embraces these values in every aspect of our operations.

What are we looking for?

• At least one year in a customer service role with high guest interaction
• A Valid drivers license with no major infractions for 6 months
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

$17.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.