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Help desk specialist Jobs in Tucson, AZ
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IT Support Services II-Help Desk
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CourserTucson, AZ, US- Full-time
Job Description
Job Description
Who we are
Integrated Axis is a leading Managed Services Provider (MSP) located in Tucson, AZ with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Level II Reactive Services Support Technician
We are looking to fill this role in Tucson, AZ as an addition to our Services Team. This role could also lead into Field Service calls also.
Your day to day
- Troubleshoot various client issues via remote support technologies
- Project planning, coordination and vendor management
- Configure and troubleshoot Office applications (all versions)
- Configure and troubleshoot VMWare host servers
- Install, Configure, manage and troubleshoot Active Directory, to include users, groups and OU’s
- Troubleshoot Firewall, Switches, VPN connections, and other network equipment
- Troubleshoot Wireless Access Points and wireless client connections
- Configure and troubleshoot Windows 7, 8 / 8.1, 10, 11
- Configure and troubleshoot Windows Servers (all versions)
- Configure and troubleshoot server services such as : DNS, DHCP, DFS, IIS, ISA, ISS, etc.
- Configure and troubleshoot digital certificate implementations
- Additional requirements that are not necessarily technical in nature include :
- Manage, track, and enter documentation for scheduled tickets in the queue
- Document all activities related to tickets and any non-client related work
- Configure and troubleshoot various medical and dental software and hardware systems
- Provide support and perform activities relating to current or upcoming projects
- Fulfill weekend monitoring, after hours support or other activities as needed
- Able to perform complex tasks and projects with little direct supervision
Your experience
What we do for you
At Integrated Axis we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
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