IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Tucson)
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Roles and Responsibilities :
- Strong background as a Desktop Support Engineer with experience of 3+ years
- OS : Windows 10 & Win 11
- MAC knowledge, very basic.
- Office 365 Client
- Basic networking (identify infrastructure for smart hands and eyes)
- Experience in Asset / Inventory Management
- Hardware (Hands on)
- Software basic troubleshooting
- Pc imaging & deployment
- Basic mobile configuration (iPhone, enrolment, wiping, basic troubleshooting)
- Good Communication Skills (EU, vendors, and other teams)
- Customer Service Oriented
- Able to work with minimal supervision
- Ticketing Tool lifecycle (ITSM ServiceNow)
- Basic AV support knowledge
- Printers knowledge
- Telecom basic knowledge (Internal Telecom) L1
- Faxing RightFax & eFax
- Flexible for traveling, Night shift / On-Call support if required
IT Skills and Experience
- Windows 7 & 10, MS Office 2010 / 2013 / 2016 / 365
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Performs general preventative maintenance tasks on computers, laptops, printers
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must be able to pass annual criminal and motor vehicle background
- Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
- Broad experience of IT with basic understanding of Networks, Servers, Audio / Visual, Smart Devices and Telecoms.
In-depth knowledge of :
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- Active Directory
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Mobile device management including IOS and Android devices
- Mac operating system, to support Apple pc users.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software.
- Willing to work off-hours and weekends when required for projects or emergency support.
IT Qualifications
At least two of the following :
- Bachelor of Engineering Computer Science, Bachelor of Technology Computer Science, Master of Computer Application
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
Experience in a similar role
3 years of relevant experience.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @
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