Implementation manager Jobs in Grand Rapids, MI

Strategic Implementation Project Manager

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem homebuyers and sellers, lenders, title and escrow agents, and real estate agents onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

What You'll Work On

We're looking for a Strategic Implementation Project Manager to join this high-impact team and help lead the delivery of our most bespoke enterprise projects. In this role, you'll partner closely with a Strategic Implementation Principal, who defines the project strategy and implementation plan. You'll then bring that plan to life orchestrating workstreams, coordinating cross-functional teams, managing customer communications, and ensuring every part of the project is delivered on time, within scope, and at the highest quality.

You'll also have the opportunity to directly participate in implementation in key areas identified by the Principal, allowing you to build deep expertise in enterprise onboarding while playing a central role in complex, high-impact projects.

Responsibilities

• Drive Project Delivery : Own project plans across all workstreams, coordinating schedules, milestones, and success metrics from kick-off through go-live.
• Partner with Leadership : Work hand-in-hand with the Strategic Implementation Principal to translate strategy into execution ensuring all project elements align with the broader implementation plan.
• Manage Relationships : Serve as a key customer-facing point of contact, leading project meetings, sharing status updates, and ensuring alignment across all stakeholders.
• Orchestrate Complexity : Coordinate delivery across multiple internal teams including product, engineering, integrations, and services while maintaining accountability and momentum.
• Participate Directly : In addition to project management responsibilities, engage directly in portions of the implementation as assigned by the Principal, contributing to delivery in areas where hands-on support is required.
• Adapt and Evolve : Manage bespoke, high-visibility projects where scope, structure, and ownership shift based on client needs.

Your Background That Likely Makes You A Match

Why You Will Love This Role

Why Qualia

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.