Remote Inside sales Jobs in Carmel, IN

POSITION PURPOSE :

The primary responsibility of this role is to facilitate outgoing calls and to manage incoming traffic including calls, messages, and chats with new and existing Verizon Wireless customers. This role will promote customer retention by leveraging appointments and will identify the opportunity to sell retail products, goods and / or services by leveraging direct selling tools. Preferred sales professionals will be able to create long-lasting relationships with TCC customers by providing an informed and complete wireless solution resulting in future residual business. This aggressively commissioned position is responsible for meeting and / or exceeding monthly goals, staying informed on the latest device updates, pricing and promotional tools, as well as leveraging internal and external training content to build knowledge. Get access to unlimited eligible consumers from across the country to grow your customer base and your wallet.

ESSENTIAL DUTIES :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Handle many outgoing interactions daily with existing customers regarding account opportunities.
• Leverage various selling tools as necessary.
• Identify opportunities to save customers money or provide additional value through rate plan analysis.
• Identify opportunities to add new lines of service including Smartphones, Tablets, Mobile Internet and more.
• Communicate effectively.
• Work independently and as a key member of the entire team
• Maintain scheduled callbacks and follow ups.
• Stay informed using announcements, webinars, and training platforms.
• Document all calls, tasks and appointments.
• Create a positive and memorable wireless experience that compliments Verizon Wireless.
• Monitor and track daily productivity, sales performance, and opportunities.
• Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :

The requirements listed below are representative of the knowledge, skill, and / or ability necessary to perform this job.

EDUCATION and / or EXPERIENCE

LANGUAGE and SYSTEM SKILLS

REASONING / PROBLEM SOLVING ABILITY

DECISION MAKING & IMPACT OF ERRORS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Able to sit up to 80% of the time.

Able to stand and / or walk over 20% of the time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Typically works in a general office work environment.

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