Intelligence analyst Jobs in Meridian, ID

Job Description

Job Description

Business Analyst 3

Description :

• We are looking for an energetic, detail-oriented team member that can help transform systems and processes as a Business Analyst.
• As a Business Analyst you will be responsible for both implementing new and supporting existing systems and processes for a global organization. You willparticipate in large and small-scale projects that drive the business operational service delivery objectives and align to strategic objectives.
• You will collaborate with global stakeholders to help formulate and execute best-in-class processes that maximize output while reducing cost and manual effort, driving use of effective technology and automation, and improving our customers’ overall experience.

Duties :

Analyze existing system functionality and business processes in the scope of the business need and contribute to valued, cost-effective solutions that will efficiently function to support the stakeholder requirements.

Collaborate with stakeholders to identify, gather, and formalize business requirements, vetting against the scope of the initiative.

Collaborate with project relevant team(s) to determine best solution for identified business problem.

Identify As Is and design and map To Be operational process flows

Drive Root Cause Analysis and Corrective Actionsto address operational gaps

Perform the role of Release Manager / Champion when designated.

Create, communicate, and coordinate test plans and test cases (user acceptance, security, etc.) and perform the role of Tester or Test Manager.

Work with business representatives to ensure the creation of training materials (QRCs, procedures, manuals, recordings, instructor-led training, training plans, etc.) to facilitate the end users’ application of skills and knowledge in the workplace.

Collaborate with business users to gather feedback in the early life support phase of the production release; provide this feedback to the implementation team for follow up and resolution.

Serve as the primary SME and business contact on and maintain expert-level knowledge of relevant business practices, processes, and tools.

Acquire and maintain certifications and professional qualifications as required.

Develop a standard process for communicating changes and release notes for all projects impacting customers and business users.

Requirements :

Proven ability to successfully execute tasks to specified requirements and quality standards, adjust priorities, meet deadlines, and successfully operate in a fast-paced work environment

Bachelor’s degree and / or equivalent work experience

SFDC experience; certification is a plus

Experience with an eCommerce and contact center environment is a plus

Excellent problem analysis, troubleshooting, and solving skills

Attention to detail

Proven ability with mapping processes

Self-motivated; requires little supervision

Excellent communication skills (written, verbal, and presentation)

Proven ability to keep sensitive material confidential

Flexibility with work hours

Interpersonal skills and experience working in a global team environment

Compensation :

45.52 – 49.57 / hr W-2

Req ID :

4128