It Jobs in Tacoma wa

Description :

Are you passionate about customer service, one-call resolution, and helping your team mates do more, better, and faster with technology? If you also thrive in a fast-paced, growth-oriented team culture, then you should consider joining Sprague Pest Solutions as an IT Help Desk Technician.

What you'll do :

• Work independently in a professional setting
• Provide first-line support to internal users
• Intake service requests, diagnose, troubleshoot, and resolve software and hardware issues with PCs, printers, mobile devices, and related equipment
• Assist with onboarding new users
• Collaborate with team members to to develop and document support procedures
• Maintain inventory of all equipment, software, and licensed users
• Escalate complex technical issues to appropriate IT personnel for further resolutions

What you bring to this role :

What we do at Sprague :

Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect, teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.

What you'll get working here :

Benefits :

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Requirements : Must Haves :

Nice to Haves :

Detailed Job Description

Sprague's Helpdesk Professional is the go-to person for providing technical assistance and support related to computer systems, mobile devices, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.

This role will support team members in need of new equipment, upgrades, training, and troubleshooting tasks. This role will also be the first point of contact for assistance with any IT related issues. The IT team utilizes a ticketing system, allowing each member of the team to address and close out issues efficiently in addition to their normal maintenance tasks.

While the nature of this role is more technically based, it is important for the help desk to have strong professional and communication skills to put frustrated users at ease. Some of the most common helpdesk responsibilities are listed below :

Knowledge, Skills and Abilities

Paid Time Off, Vacation, and Holidays

Superb leave and time off policy.

Benefits Program

Medical, Vision, Dental, FSA / HSA options, Life and Disability insurance

401(k) Retirement Plan

4.5% matching if you contribute 6%.100% matching up to 3% then 50% matching up to 6%.

Work Schedule

In person @ Corporate Office - Monday through Friday ~ 8 hours a day (40 hour week).

Pay Rate

22-25+ an hour DOE

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