Work where tech meets toys! Our client is a major distributor in the e-commerce collectibles space.We are looking for a Mid-Level Support Engineer to keep their systems sharp and their employees su...Show moreLast updated: 21 days ago
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Work where tech meets toys! Our client is a major distributor in the e-commerce collectibles space. We are looking for a Mid-Level Support Engineer to keep their systems sharp and their employees supported—all while working in a fun, dog-friendly environment.
Pay : $95,000 – $105,000 / year
Schedule : Full-time, Hybrid (3 days in office after first month)
Status : Direct Hire
Perks & Benefits
Dog-friendly office (3 days in Simi Valley, 2 days remote)
Medical / Dental / Vision + optional plans
Discounts on your favorite collectibles
Free snacks + Friday games + team lunches
PTO, paid holidays, 401(k) match, and educational reimbursement
What You’ll Do
Monitor, analyze, and resolve Jira support tickets with timely, effective solutions
Diagnose and troubleshoot ASP.NET (C#), .NET Core, and batch service issues
Write and optimize SQL Server queries to investigate and resolve data problems
Support and maintain the API integrations
Provide support for batch processing jobs and services
Work with development and infrastructure teams to identify root causes and implement fixes
Document solutions and share best practices internally
Ensure high levels of customer satisfaction with prompt, professional communication
What We’re Looking For
3+ years of technical support engineering or software development experience
Strong skills in SQL / SQL Server (writing, debugging, optimizing queries)
Hands-on experience with C#, ASP.NET, and .NET Core applications
Experience with batch processing
Familiarity with Classic ASP is a plus
Experience with Jira (or similar ticketing systems)
Great problem-solving skills and ability to work independently or with a team
Bonus Points For
Experience with TFS CI pipelines, Bugherd, Microsoft Clarity, New Relic
Skills in HTML, CSS, JavaScript, or debugging legacy codebases
Experience with AI
Exposure to CI / CD pipelines and DevOps practices
Ability to create strong technical documentation and knowledge base articles
Bachelor’s degree in Computer Science, Engineering, or a related field
Hiring Requirements :
Valid documentation that proves your right to work in the United States.
You may be required to pass a drug screen and background check.
Ready to grow your IT career in a place where work feels like play? Apply today and call Max or Annazette at Exact Staff () to set up your interview!