It support specialist Jobs in Tuscaloosa al

Patient Support Coordinators needed ASAP!

This is an office position in a professional setting

Pay Rate = $16 / hr

Responsibilities :

Schedule appointments in Athena / DARA.

Verify insurance and collect copays.

Check patients in and out and complete any needed documentation.

Effectively communicate with patients through various platforms.

Provide on-demand support for large interactions with patient facing entities.

Coordinate with the field team and clinical team providing care.

Coordinate support with patient medical records, letters, forms, and patient follow-up.

Ensure professional communication with coworkers and field staff.

Reminder calls to patients.

Track, respond to and follow-up on all leads (patient interest), patient referrals, and partner referrals.

Monitor the field crew in DARA and address any issues as soon as possible.

Provide excellent customer service to patients looking to schedule medical appointments or address follow-up needs.

Maintain a professional demeanor in the office with office staff and while on the phone with customer and field staff.

Stay current with the changing needs of the department.

Additional assignments may be required as necessary.

Qualifications :

High school diploma or general education degree (GED)

Proven experience working in a call center or phone-based sales / support team.

Experience in healthcare, supporting patient scheduling, billing, or EMS (Emergency Medical Services) dispatching is a plus.

Tech-savvy with experience using Excel (required)

Call Center / Contact Center systems and Salesforce is a plus.

Fast typing (30 words / minute)

Knowledge of procedures and guidelines for emergency situations

Proficient in English (oral and written)

Outstanding organizational and multitasking abilities

Active listener with excellent communication skills

Sound judgment and critical thinking

Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business

Shift Times :

Monday - Wednesday 8 : 30am - 7 : 00pm

Thursday - Saturday 8 : 30am - 7 : 00pm

Thursday - Saturday 10 : 30am - 9 : 00pm

• 30 hrs per week plus opportunity to earn additional hours to real full time status

Please call PRIDESTAFF

205-440-3729

Compensation / Pay Rate (Up to) : $16.00 - $17.00 Per Hour