Key holder Jobs in Grand Rapids, MI

SUMMARY

Handmade happiness starts with you ! The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Key Holders drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing / coaching individuals as well as performing operational duties that include but are not limited to opening / closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Key Holder will find success in their role!

JOB DUTIES

HEARTS

• Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
• Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
• Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

HANDS

MINDS

INSPIRE

Applicable laws may place restrictions on a Key Holder's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.

PHYSICAL REQUIREMENTS

EXPECTED AVAILABILITY

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression.

Full-time status requires open availability and the ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression.

EDUCATION & EXPERIENCE

Education Minimum : High School Diploma or equivalent

Experience Minimum : 1+ years of supervisory experience in a customer-centric environment

Experience Preferred : 2-3+ years of retail supervisory experience

This position will be located at :

3665 28th St SE Grand Rapids, MI 49512-1684

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members :

For more details on benefits and eligibility requirements, Click Here or visit

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.