Medicare Jobs in Los Angeles, CA

Description : Job Summary :

In addition to the responsibilities listed above, this position is also responsible for developing and implementing standard and non-standard competitive sales and retention strategies for Medicare accounts; providing a positive experience to customers with Medicare accounts with minimal guidance; ensuring collaboration within teams to support customer needs for Medicare accounts; executing sales and renewals for Medicare accounts with minimal guidance; and meeting standard and non-standard goals for sales and retention of Medicare accounts.

Essential Responsibilities :

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Provides a positive customer experience within market turnaround expectations by : building and maintaining strategic relationships with customers, consultants, brokers, and / or channels while acting as the KP representative to ensure contract, benefit / service, and renewal activities; demonstrating comprehensive product knowledge when educating customers, consultants, brokers, and / or channel partners, resolving moderately complex questions or concerns; building a comprehensive understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team / specialist to monitor engagement programs (e.g., member wellness) with minimal guidance; and providing accurate information including recommendations for new products, benefits / services offerings, and pricing models to address customer, consultant, broker, and / or channel needs with minimal guidance.
• Demonstrates commitment to KP sales and retention goals by : implementing standard and non-standard strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; holding accountability for Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform. and contributing to the sustained growth and competitive position of KP in the market.
• Contributes to the execution of sales and renewals by : implementing the RFR process end-to-end, following established timelines and best practices; executing standard and non-standard sales and renewals including administration, negotiations, and presentations and rate product and benefit / service validation; ensuring that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating cross-sell and upsell opportunities to increase growth and retention.

Minimum Qualifications :

Additional Requirements :

Primary Location : California,Pasadena,East Annex - Parsons

Scheduled Weekly Hours : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri

Working Hours Start : 08 : 30 AM

Working Hours End : 05 : 30 PM

Job Schedule : Full-time

Job Type : Standard

Worker Location : Remote

Employee Status : Regular

Employee Group / Union Affiliation : NUE-PO-01|NUE|Non Union Employee

Job Level : Individual Contributor

Specialty : Account Management

Department : Oakland Reg - 1800 Harrison - HP Mgr-Medicare Group - 7016

Pay Range : $89500 - $115720 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel : Yes, 20 % of the Time

Remote : Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest