Noc technician Jobs in Irving tx

Job Summary :

This role is to serve as primary initial responder within the Network Operations Center in identifying and resolving network problems in afterhours support. This individual will be responsible for triaging a variety of IT solutions requests, incidents and events within the established SLAs.

Job Duties :

• Primary decision maker for fault handling and escalations (identifying and responding to faults on Managed devices)
• Responsibilities include design and management of remote administration, maintenance, and deployment of Active Directory 2008 / 2012, Remote Desktop Services, Windows Server 2008 / 2012 / 2016 / 2019, Microsoft Exchange Server 2010 / 2013 / 2016, Office 365, network switches, routers, firewalls and storage technologies
• Be a problem solver - Identify solutions for hardware, software and network issue
• Utilize ticketing and monitoring system and follow proper documentation and escalation processes
• Leverage remote support tools to resolve support requests
• Communicate with clients in a highly professional and timely manner
• Assist with special projects as assigned
• Attend internal training to develop your skills and grow with us
• Other duties as required

Supervisory Responsibilities :

Qualifications, Knowledge, Skills and Abilities :

Education :

Experience :

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Keywords :

Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk

Remote