- Search jobs
- rochester ny
- online writing
Online writing Jobs in Rochester ny
- Promoted
- New!
Online Services Supervisor
PaychexWest Henrietta, NY, United States- Promoted
Online Product Tester - No Experience
OCPARochester, NY, US- Promoted
FT ONLINE DATA ENTRY CLERK - WORK FROM HOME
The Empowerment NetworkRochester, NY, United StatesMarketing Events Specialist-ONLINE
Adventure AwaitsNY, USRemote Data Scientist
Online RiverNew York, US- Promoted
Online Sales Associate
WahoolRochester, New York, USOnline Teachers For Young Learners
Houhai EnglishRochester, New York, US- Promoted
Creative Writing AI Trainer
VirtualVocationsRochester, New York, United StatesTechnical Writing Intern D (Rochester, NY)
L3Harris TechnologiesRochester, NY- Promoted
Online data entry keyer
ApexFocusGroupRochester, NY, United StatesOnline Booking Assistant
Travel Moore TodayNY, USOnline Auction Specialist
Caring TransitionsRochester, NY, US- Promoted
Earn Cash From Taking Surveys Online
Disability SolutionsChili, NY, United StatesOnline Cruise Coordinator (EL)
Feyer&AssociatesNY, US- Promoted
Earn Quick & Easy Money Through Online Surveys
IncomeFindrROCHESTER, NY, United States- Promoted
Online Remote Work
Online Consumer Panels AmericaNew York, US- Promoted
Earn Cash From Taking Surveys Online
Earn HausGreece, NY, United StatesOnline Services Supervisor
PaychexWest Henrietta, NY, United States- Full-time
Overview Recruits, develops, and supervises personnel responsible for service and support of the Online Services client base. Manages and coordinates daily operational activities to ensure efficient and effective service levels to support departmental standards and goals. The Online Services department is responsible for product setup and ongoing support of clients utilizing the Online Services product suite which includes Time and Labor Online, Time In A Box, Employees Access online and Online W2. Responsibilities Directs, reviews, and supervises the activities of non-exempt staff to ensure that client service and departmental standards are met. Recruits, develops, and guides staff with respect to daily activity in order to meet client service and departmental standards. Manages employee work assignments and completes performance reviews to ensure that departmental client service standards are maintained. Develops and adapts departmental processes to meet quality, efficiency, follow-up and process improvement objectives and to ensure that clients receive maximum benefit from Online Services applications and effective support and guidance on the Online Services suite. Acts as departmental liaison / representative in meetings with other Paychex organizations to represent client and departmental interests. Resolves client issues in an effective and timely manner to maximize client retention and satisfaction. Utilizes key performance indicator reports to manage the actions of assigned personnel. Reviews outbound client correspondence created by staff to ensure quality, accuracy, and compliance with guidelines set by Online Services, Legal, Marketing, and Compliance departments. Coordinates communications to outside parties, including field offices and third party vendors, to ensure compliance with guidelines. Makes recommendations and proposals to managers for departmental operations and administrative process improvements. Grants approval to direct reports for higher-risk task processing in order to resolve client issues in a timely manner. Provides technical expertise during problem resolution process to ensure client satisfaction. Resolves escalated problems and enlists the assistance of other personnel and groups as needed. Qualifications H.S. Diploma - Required 5 years of experience in Customer service experience. 1 year of experience in Leadership role. Effective leadership skills. Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $54, 955.22- $86, 421.05 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and / or experience which may result in total compensation outside of this range Learn More