Operations analyst Jobs in Grand Rapids, MI

Description & Requirements The Business Analyst intern will work closely with Health Operations Support and Stabilization (HOSS) colleagues and collaborate with data and operational professionals to draft requirements, complete PM tasks such as tracking action logs, risk registers, and timelines, and monitor key performance indicators (KPIs) to determine business initiatives' success. The position also analyses process performance using existing reporting capabilities in order to detect process performance problems and define improvements. Essential Duties & Responsibilities : - Works on assignments that are routine in nature, with responsibilities easily learned on the job. - Acquires job skills and learns applicable policies and procedures to complete routine tasks. - Able to read, understand & perform assignments within prescribed guidelines. - Communicates routine information in a clear and accurate way with internal & external contacts - Ability to bring integrity and trust to all interactions and promote a culture that meets its commitments with high quality. The Analyst is responsible for assisting in the development of all formal process documentation which includes process models, business requirements traceability matrixes, and use case documentation. The position facilitates discussion among process stakeholders in order to elicit, analyze, communicate and validate requirements, process design, and business intelligence needs. Essential Duties and Responsibilities : - Perform impact assessments on process design, business requirements, and key process performance metrics that may result from proposed changes in policy or operational need. - Evaluates the impact of systems and operation workflow changes to production reports and associated data analyses. - Identify key measures and indicators of process performance used in process - centric reporting, how they will be presented to process stakeholders, and the actions needed to improve or correct performance. - Understand and interpret reports and data and applies appropriate analytical technique and derives meaning and insight from resulting measurement. - Establish effective and efficient formal and informal dialogue with systems analysts and subject matter experts to facilitate the understanding, clarification, and implementation of requirements and reporting needs in an agile development environment. - Determine how a process should work and how changes in conditions, operations, systems, and other factors will affect outcomes. - Oversee the transformation of policy and operational needs into structured business requirements. - Ensure all required process documentation is accurate, correctly detailed, and kept up-to-date and organized in the appropriate repository. - Analyze data and other information in order to conceptualize and define process problems and / or improvement opportunities. - Define data requirements then gather and validate information, applying judgment and statistical tests - Write and make presentations to clients and other staff, often requiring clear and persuasive explanation of complex processes to a non-technical audience - Provide guidance, background information, and assistance to management and other staff on the interpretation and effective use of process models and other analysis artifacts. Minimum Requirements - Actively enrolled in an accredited college program and pursuing a degree in a related field - May have additional training or education in area of specialization. - Ability to successfully collaborate with key business and technology stakeholders for assigned products. - Strong communication skills and presentation skills. - Experience working and collaborating remotely, preferred - Knowledge of product management and collaboration tools would be a plus.

• Pursing a bachelor's degree from an accredited college or university in science, public health, business, math, technology, or highly related field preferred.
• Ability to use analytical thinking, methods, and tools to resolve problems.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to facilitate information gathering sessions with business subject matter experts.
• Ability to successfully collaborate with key business and technology stakeholders for assigned products.
• Strong communication skills and presentation skills.
• Experience working and collaborating remotely, preferred EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 20.00 Maximum Salary $ 25.00