Remote Operations manager Jobs in Simi valley ca

Job Title :   Payment Operations Strategist

Compensation :   $60,000 - $80,000 Salary

Location : Remote

The Job :

As Payment Operations Strategist, you will be a key strategic and executional member of the team that will drive innovation and optimize payment operations for our dynamic startup team within a larger organization. This role is pivotal in shaping how we grow and scale our FinServ offerings, focusing on delivering exceptional value to our customers. The ideal candidate will possess a deep understanding of payment ecosystems in a B2C environment and will be adept at fostering collaboration across cross-functional teams.

As a Payment Operations Strategist, you will develop and implement strategies that enhance the efficiency, reliability, and scalability of our payment processes. You will analyze current systems, identify improvement opportunities, and design solutions to reduce costs, improve operational workflows, and elevate the customer experience. This role requires a forward-thinking individual who is both team-oriented and deeply accountable, ensuring goals are met with integrity and precision.

You will also monitor industry trends, emerging technologies, and regulatory changes to maintain compliance and stay ahead of the curve, driving continuous improvement and innovation in payment operations. This is a unique opportunity to contribute to building a high-growth organization while collaborating with passionate and results-driven professionals.

What You Will Do :

• Chargeback and Dispute Management : Own the crafting and submission of tailored chargeback and retrieval responses to card issuers on behalf of BT clients. Investigate and analyze dispute cases from internal and third-party systems, ensuring accurate and proper responses. Manage chargebacks, retrieval requests, and dispute databases with daily updates. Correspond with customers, banks, acquirers, and payment processors to resolve disputes effectively.
• Customer Support and Case Resolution : Resolve client inquiries and casework within established SLA standards. Answer and prioritize customer contact queues to deliver the best customer experience within SLAs. Partner with customer support and payment providers to achieve timely resolutions to customer problems. The Team's day-to-day work includes handling cases from multiple payment providers, of different payment methods and via internal or external channels, as well as cooperation with cross-functional teams and departments.
• Process Improvement and Documentation : Own the Payment Operations procedure manual updates. Design and document effective operational processes with a focus on standardization, automation, and scalability. Develop and execute the Payment Operations process improvement roadmap.
• Cross-Functional Collaboration : Partner with our payment providers and cross-functional partners, including our Engineering & Product teams to resolve any issues impacting our payments products. Quantify customer feedback from a Payment Operations perspective to inform product and workflow enhancements. Work well individually and in teams by sharing information and supporting colleagues.
• Project Support and Ad Hoc Initiatives : Support and contribute to ad-hoc projects and initiatives for the Payment Operations team.

Who You Are and What You Need :

We Are Giving You :

Who We Are :

Buildertrend is cutting-edge, cloud-based project management software. With nearly 1 million users across the globe, we know what builders need : To work simpler, see more growth and calm the chaos in their business. That’s why we believe in providing an all-in-one solution to solve real problems, deliver real results, and change the way the world builds. Come be a part of the fun and challenging environment.

If you want to learn more about us, check out : https : / / buildertrend.com / about /

Working at Buildertrend :

At Buildertrend, we fully recognize that we all work so we can live better lives—we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short : We want you to be who you are, love what you do, and build your best life. Come be a part of the fun and challenging environment!

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