Talent.com

Patient services representative Jobs in Rochester, NY

Last updated: 1 day ago
  • Promoted
Client Services Representative

Client Services Representative

PaylocityRochester, NY, United States
$25.00–$27.00 hourly
Full-time
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growi...Show moreLast updated: 20 days ago
  • Promoted
Member Services Representative

Member Services Representative

EXOSRochester, NY, United States
Full-time
We're seeking a Member Services Representative to join our team! As our new Member Services Representative you will : Assist and respond to customer issues and inquiries. Create awareness of the Cente...Show moreLast updated: 1 day ago
Finance / Supervisor – Patient Financial Services

Finance / Supervisor – Patient Financial Services

Veritas Global Consulting GroupSeneca County, NY
A multi-institutional non-profit health system that provides a full range of acute and long term care health services to residents of the Finger Lakes region in Upstate New York is seeking an exper...Show moreLast updated: 30+ days ago
Patient Service Representative

Patient Service Representative

ZOLL LifeVestRochester, NY, US
$30.00 hourly
Quick Apply
Position Title : Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility – work around your schedule Lifesaving medical technol...Show moreLast updated: 30+ days ago
  • Promoted
Patient Coordinator

Patient Coordinator

Aspen DentalRochester, NY, US
$16.50–$18.25 hourly
Full-time
At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competiti...Show moreLast updated: 13 days ago
Client Services Representative

Client Services Representative

Clark Animal Care Center.Penfield, New York
$14.00–$15.00 hourly
We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND pets.Duties include answering the phone, scheduling appointments, filing, invoicing out clients, a...Show moreLast updated: 30+ days ago
Service Representative - Client Services

Service Representative - Client Services

PaychexWest Henrietta, New York
Under a significant level of guidance and direction, provides customer service for one or more Paychex products.Uses prescribed guidelines to ensure good customer relations are maintained and custo...Show moreLast updated: 30+ days ago
  • Promoted
Patient Service Representative

Patient Service Representative

RadNetRochester, NY, United States
Full-time
Shift differential offered for evening hours •.Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward.With dynamic cr...Show moreLast updated: 1 day ago
  • Promoted
Member Services Representative

Member Services Representative

Planet FitnessRochester, NY, United States
Full-time
Member Services Representative.Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities. Greet members, prospective members and guests, providing exceptional cust...Show moreLast updated: 1 day ago
Patient Care Representative

Patient Care Representative

Emerge Talent CloudRochester, NY, US
Quick Apply
Patient Care Representative Shifts : 40 hours per week, 3 shift options : Monday - Friday : 9 : 00 am - 5 : 00 EST pm Monday - Friday 11-7pm EST Monday - Friday 2-10pm EST Are you a comp...Show moreLast updated: 30+ days ago
  • Promoted
Patient Recruitment Specialist - Atlas Central Services

Patient Recruitment Specialist - Atlas Central Services

Rochester Clinical ResearchRochester, NY, US
$20.00–$22.00 hourly
Full-time +1
Atlas Clinical Research is a leading Private Equity (PE)-backed clinical research site network, dedicated to transforming the healthcare landscape through innovative research solutions.We envision ...Show moreLast updated: 2 days ago
Patient Care Representative - Nassau

Patient Care Representative - Nassau

Summit HealthNassau County, NY
$18.25 hourly
Full-time
The Patient Care Representative (PCR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for reg...Show moreLast updated: 30+ days ago
PSC - Patient Services Coordinator LPN

PSC - Patient Services Coordinator LPN

HCR Home CareMonroe County NY, Rochester, NY, US
Full-time
Directly responsible for scheduling patient visits and assisting with coordination of client care and completion of specific tasks necessary in the operation of clinical services.Maintain HCHB task...Show moreLast updated: 30+ days ago
  • Promoted
Administrative Client Service Representative Financial Services

Administrative Client Service Representative Financial Services

EmergeRochester, NY, United States
Full-time
Emerge is actively recruiting for a strong Administrative Client Service Rep for a leading.Rochester area! Our client is an award-winning Top Workplace to Work firm whose environment provides a var...Show moreLast updated: 1 day ago
  • Promoted
Sales Representative-Building Services Construction

Sales Representative-Building Services Construction

Talent Pros Recruiting SpecialistsLong Island, New York, USA
$60,000.00–$80,000.00 yearly
Sales Representative – Building Services & Construction.The company provides energy solutions so communities can thrive and businesses can grow. They bring power heat and cooling to customers and co...Show moreLast updated: 17 days ago
  • Promoted
Standardized Patient

Standardized Patient

St. John Fisher CollegeRochester, NY, United States
$20.00 hourly
Part-time
John Fisher University is an independent, liberal arts institution that provides a transformative education to approximately 3,800 undergraduate, master's, and doctoral students each year.Across it...Show moreLast updated: 6 days ago
  • Promoted
Patient Care Technician

Patient Care Technician

University of RochesterRochester, NY, United States
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better.Embedded in that ideal are the values we share : equity, leadership, integrity, openness, respect...Show moreLast updated: 30+ days ago
Member Services Representative

Member Services Representative

21 - EXOS Community Services, LLCRochester, NY
$15.00 hourly
Full-time +1
We're seeking a Member Services Representative to join our team! As our new Member Services Representative you will : .Assist and respond to customer issues and inquiries. Create awareness of the Cent...Show moreLast updated: 16 days ago
Fund Services-Investor Services Representative Associate

Fund Services-Investor Services Representative Associate

Morgan StanleyNew York, US
Fund Services-Investor Services Representative Associate.Americas-United States of America-New YorkEducation Level : Bachelor's Degree. Fund ServicesEmployment Type : Full TimeJob Level : Associate.This w...Show moreLast updated: 30+ days ago
Client Services Representative

Client Services Representative

PaylocityRochester, NY, United States
20 days ago
Salary
$25.00–$27.00 hourly
Job type
  • Full-time
Job description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Position Overview

As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships.

Location : Rochester, NY

Compensation : Starting at $25 / hour

Reports To : Client Services Team Lead

Schedule : Monday - Friday, In Office, 9 : 00am - 6 : 00pm (EST)

Primary Responsibilities

Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.

Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.

Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.

Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.

Continued Learning – Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.

Expectations

Dependability / Follow-Up : Proficiently multitask, respond promptly, and ensure timely follow-up.

Problem Solve : Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.

Communication : Exhibit professional written and verbal communication consistently with internal and external stakeholders.

Guidance – Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.

Education and Experience

Bachelor’s degree required, or a high school diploma / equivalent or associate degree with a minimum of five years of experience in HCM

Experience in customer service or previous client interfacing role?strongly preferred

Experience in payroll a plus

Preferred certifications (CPP, FPC, APA, and / or SHRM-CP certified)

Strong written communication skills for business correspondence

Self-starter with the ability to handle multiple projects at once

Proficiency in Microsoft Office suite

Paylocity is an equal opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $25 - $27 / hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. () This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com / careers.