Job Summary:
Responsibilities:
We're seeking a Member Services Representative to join our team! As our new Member Services Representative you will:
Assist and respond to customer issues and inquiries
Create awareness of the Center through community outreach and connectivity
Grow profit centers through promotion of club services to new and prospective members
Deliver an exceptional customer service experience for club members
Sustain and support membership retention through member engagement
Provide personalized site tours for potential members
Perform other tasks as assigned
The Ideal Candidate will have:
At least one year of experience in a customer service based role
A dynamic personality: enthusiastic, energetic, friendly & personable
The ability to multi-task; goal-oriented and self-directed
The ability to connect with, inspire and motivate others with strong listening and interpersonal skills
Excellent verbal and written communication skills
Professionalism: polished appearance and phone manner
Flexibility: able to work evenings, weekends and holidays
Residents of California, Colorado, New York, and Washington: Per pay transparency requirements, the compensation for this position ranges from $15.50/hour to $15.50/hour. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).
WHO WE ARE
For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matterby promoting a holistic approach to health. As an elite coaching company, Exos applies itsevidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.
Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event.How do we do it? Our employer solutions includefitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.
We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating,and making waves. And we feel that it’s our responsibility to help others because we know there’sa better way. That better way is Exos Readiness.
We are an equal opportunity employer
EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.
Member Services Representative • Rochester, NY
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