Remote Physician assistant Jobs in Tallahassee, FL

Job Description

Job Description

Come GROW with us!

The primary purpose of the Remote Services Assistant Manager position is to assist First Commerce in fulfilling our Vision To Be Our Member's Financial Partner for Life . This is achieved through delivering Remarkable Member Service as defined by our Service Standards as well as building and maintaining strong member relationships through identification of member's financial needs and effectively recommending appropriate products and services to meet those needs.

The Contact Center Assistant Manager creates relationships with team members and members to become financial partners for life. Responds to spoken and unspoken member / team member needs and questions concerning all aspects of the Contact Center. Continually coaches team members to promote and cross-sell credit union products and services.

RESPONSIBILITIES :

• Drives referrals and success through service. Ensure a positive member experience and achieve referral goals through an expanded product set that includes banking, insurance and investment products.
• Maximizes coaching ability by utilizing dedication and drive, insightful listening skills, attention to detail, and adaptability to achieve all levels of team members.
• Experiences continual opportunities to expand your financial acumen, training expertise, interpersonal skills, and coaching ability.
• Responds in a consistently courteous and professional manner to inquiries from team members. Uses these opportunities to teach team members so that they expand their FCCU knowledge.
• Continually increases subject matter and product knowledge to successfully explain and refer any FCCU procedure or product. Works to ensure all Contact Center Representatives and Video Tellers can articulate the same.
• Assists in onboarding of new team members.
• Measures team member performance with key metrics and provide weekly feedback to team members.
• Assists in the preparation of annual reviews.
• Investigates complex and escalated member issues. Responds and resolves issues promptly.

Contact Center Responsibilities :

Verifying member security / identity with each session.

Other Responsibilities :

REQUIREMENTS :

EDUCATION AND EXPERIENCE :

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