Program administrator Jobs in Grand Rapids, MI

The Network Administrator II is responsible for supporting and maintaining enterprise network infrastructure through incident resolution, request fulfillment, and standard project work. This role handles Tier 1 and Tier 2 network issues, supports network expansions and hardware refreshes, manages circuits, and collaborates with engineers to maintain a reliable and secure network environment. This position requires strong troubleshooting skills, familiarity with enterprise networking technologies, and the ability to work independently while partnering effectively with the Network Engineering team. Travel is required at least once every six weeks.

Duties and Responsibilities:

-Receive, triage, and resolve Tier 1 and Tier 2 network incidents, escalating to engineers as required.

-Respond to network service requests, fulfilling standard configuration requests or routing non‑standard items to engineering.

-Use ServiceNow and Azure DevOps (ADO) daily to manage, track, and document incidents, requests, and project tasks.

-Perform network monitoring, troubleshooting, and diagnostics, including packet captures and the use of standard network analysis tools.

-Support end users with connectivity issues, ensuring high‑quality customer service and timely resolution.

-Participate in and complete medium‑sized network projects, including standardization efforts, network expansion, site buildouts, and hardware refresh activities.

-Install, configure, and maintain Cisco Catalyst switches, Meraki access points, and Versa SD‑WAN appliances.

-Manage WAN and Internet circuits: ordering, tracking, coordinating installation, validating activation, and decommissioning circuits.

-Collaborate with engineers and cross-functional teams to support network upgrades, integrations, and change activities.

-Apply working knowledge of TACACS, RADIUS, MAB, and Cisco ISE to support authentication and access control across the network.

-Assist with administration and troubleshooting of DNS, IPAM, SNMP, OSPF, BGP, and static routing.

-Maintain and update network documentation, including diagrams, configuration standards, asset records, and procedures.

-Ensure all assigned incidents, requests, and project tasks are completed on time and in alignment with defined SLAs.

-Travel to sites at least once every six weeks to support installations, upgrades, troubleshooting, and project execution.

-Participate in on‑call rotation and respond to network emergencies as required.

Experience:

-Bachelor’s degree in Information Systems, Computer Science, or related field—or equivalent experience.

-3–6 years of experience in networking or IT infrastructure support.

-Strong understanding of networking protocols: TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, and routing fundamentals.

-Hands-on familiarity with switches, APs, SD‑WAN, and monitoring tools.

-Experience working with Cisco, Meraki, and Versa platforms.

-Strong troubleshooting, analysis, and problem‑solving abilities.

-Familiarity with enterprise authentication technologies (TACACS, RADIUS, MAB, ISE).

-Excellent communication, customer service, and prioritization skills.

-Ability to travel and manage multiple workstreams simultaneously.

Skills

Router, Firewall, Cisco routers, Wan, Cisco switches, Paloalto, Bgp, Routing, sdwan, meraki, versa, ospf, vlan, ServiceNow, azure devops, azure, cisco ise, automation, python, scripting, ccna

Additional Skills & Qualifications

1. SD-WAN

2. Wiring and cabling experience

3. Automation - Python

Job Type & Location

This is a Permanent position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $ - $

Competitive benefits package appropriate for the role and market

Workplace Type

This is a fully onsite position in Grand Rapids,MI.

Application Deadline

This position is anticipated to close on May 18, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.