Public relations Jobs in Lowell, MA

Guest Relations Representative

The Guest Relations Representative (GRR) is responsible for greeting, verifying ID's, and allowing entry of customers into the retail dispensary sales floor while maintaining compliance at all times. The GRR will provide direction and information to customers and visitors of the company's products, specials, services, and events.

Core Tasks and Responsibilities

The GRR will :

• Verify government-issued photo ID's by using a scanning device to ensure 21+ entry.
• Answer incoming phone calls, check voicemails, and monitor company's customer service email account.
• Be the face of the company, provide information to customers as they enter about the company's products, specials, services, and events.
• Alert retail leadership of incoming deliveries using the appropriate Walkie Talkie code.
• Maintain awareness of parking lot and main entrance activity and report any suspicious activity to the manager on duty on the same day the activity is witnessed.
• Communicate with LRP personnel via Walkie Talkie to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.
• Direct visitors or vendors to the appropriate entrance (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).
• Direct solicitors or unplanned communicators or visitors to contact the company's general customer service email, or if job seeking, provide Careers business cards and / or direct to the LRP Careers page found on our website.
• Maintain the confidentiality of all LRP employees at all times.
• Maintain organization and cleanliness of GR, including the GR bathroom.
• Monitor surveillance cameras to assist with the maintenance of customer traffic flow.
• Receive incoming package deliveries that are delivered to the front door and communicate the appropriate Walkie Talkie code to Retail Leadership.
• Report customer requests to Retail Leadership when applicable, and contact customers to communicate previous requests, if applicable.
• Report customer complaints to Retail Leadership promptly.
• Maintain awareness of customer input and suggest changes to Retail Leadership to improve services or products.
• Contribute to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
• Maintain knowledge of all LRP products and services.
• Maintain an in-depth industry-wide knowledge of products and strains in Massachusetts.
• Maintain a continuous state of alertness to ensure the highest safety standards for customers, fellow employees, products, and the facility.
• Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.
• Follow established LRP policies and procedures at all times.
• Additional duties as assigned.

Education and Experience

Physical Requirement / Work Environment

Knowledge

Skills

Abilities

Additional Requirements

Job Information : Title : Guest Relations Representative Industry : Adult-Use Cannabis (MA) Pay Rate : $18.00 / hour Location : Dracut, MA Status : Full-time (approx. 30-32 hours / week) Pay Type : Hourly Pay Status : Non-exempt Schedule : TBA

Commitment to Diversity, Equity and Inclusion : Lazy River Products is an at-will, equal opportunity / affirmative action employer who is committed to providing an inclusive and equitable work environment free from discrimination. We are proud to be an equal opportunity employer who does not discriminate against minorities, women, veterans, people with disabilities, people of all gender identities or sexual orientations.