Records manager Jobs in Tampa, FL

Job Description

Job Description

JOB TITLE

Tax Roll Records Specialist I

Role & Level : A3

DEPARTMENT :

Administrative Services

Pay Grade : WORKER CATEGORY :

Regular

FLSA STATUS : Non-exempt

JOB SUMMARY :

Performs administrative duties in the specialized areas of customer service and eligibility determinations of property tax exemptions, and research of property ownership records for the Hillsborough County Property Appraiser (HCPA).

Work is performed under general supervision with moderate latitude in the use of initiative. Position relies on experience to determine the best approach by using and interpreting policies and procedures.

ESSENTIAL FUNCTIONS :

The essential functions listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

• Provides courteous and professional assistance to taxpayers via phone, emails or in-person interactions; responds to customer queries for information such as, qualifications, retaining exemptions, loss of exemptions, exemption corrections, and homestead tax liens
• Researches and resolves questions, issues, and concerns related to areas of customer service; elevates complex issues to higher level staff member as needed
• Reviews, sorts and scans incoming mail and emails to determine appropriate action required
• Researches various databases to verify and determine homestead exemptions
• Enters, updates, and files information and documentation such as, building permits, appraiser notes, and agricultural applications into related computer software, applications, and databases
• Provides support, as needed, to all departments, division, sections, and areas of the agency
• Performs standard mathematical and geometrical computations used in property valuation
• Represents agency in a courteous and professional manner
• May ensure snack store is closed at end of each day and collect money received for items sold daily
• May train and verify the work of new employees
• Performs other related duties as required

Supervisory Responsibilities :

MINIMUM QUALIFICATIONS :

To qualify for this position, an individual would have a combination of education, certification, training, and / or experience equivalent to what is described below.

High school diploma or GED and two (2) or more years of experience working in a customer service or data entry position for a government property appraisal office or real estate company / agency; OR associate degree in business or related field and some experience as listed above

In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions in order to perform this job successfully.

Special Qualifications (May be required depending on area of assignment) :

KNOWLEDGE, SKILLS, AND ABILITIES :

The job description does not constitute an employment agreement between the Hillsborough County Property Appraiser and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The Hillsborough County Property Appraiser is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, this organization provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.