Remote Retail customer service Jobs in Longmont co

At UFP, our sales positions are the foundation of our business. In these roles, you'll gain a comprehensive understanding of the industry as you pursue a lucrative and rewarding career in sales. We foster a work hard, play hard culture, and believe our customer relationships are the key to our success. If you're passionate about working with customers, have an entrepreneurial spirit, and aren't afraid of hard work, apply now to become part of the UFP family.

idX is currently hiring for Account Executive (Project Manager) to join our Domestic Retail Runway. The Account Executive has overall responsibility for the successful execution of assigned accounts. This manager will typically be assigned larger, more complex, customer accounts, as well as multiple accounts requiring junior level project management associates in support of successful execution. Responsibilities include customer coordination of design definition, value engineering, internal communication and coordination of manufacturing, delivery, installation and continued on-going customer service. The Account Executive will provide the leadership / coordination and staff management of all activities related to assigned projects while exercising every viable opportunity to procure additional business from assigned accounts.

Travel : up to 20%, remote and traveling. Can live anywhere in the United States

Principle Duties and Responsibilities

• Grow customer account value through strategic business planning and interface with management and sales as defined in the SAA.
• Acquired new account growth through excellence customer service and account execution
• Define, build and train for staff excellence in the account team
• Procure complete definition for each project and clearly define the customer’s expectations to the support team at the division
• Review strategic Value Engineering opportunities with customer(s) for mutually beneficial cost savings
• Ensure products are engineered to customer specification
• Develop or manage the development of a project time line for every project. Coordinate with Master Scheduler to develop “project launch cycle” and monitor progress and develop corrective actions where needed
• Coordinate with Purchasing Department to ensure on time / on budget material procurement
• Participate in prototype development and review process
• Monitor production of product through both physical review of work in process and through review of labor and costing report data. Aid in development of corrective actions where needed
• Lead Gross Margin Improvement Initiative for related projects to drive cost savings, price increases, and value engineering
• Provide shipping instructions including verification of site off load conditions where applicable
• Facilitate and assist in the completion of customer inventory reports and their review
• Monitor and manage customer inventory attempting to reduce risk of obsolescence
• As production capacity requires, facilitate outsourcing of production and services
• Provide technical back up to Sales and Estimating as required
• Visit manufacturing locations to review new products before primary manufacturing and shipments begin
• Provide monthly Sales Forecast for assigned customer(s), with assistance from Sales where applicable
• Perform post mortems on successful and unsuccessful projects to determine root cause issues and opportunities for future improvement
• Manage cost of quality impact and established root cause for future COQ reduction

Qualifications

Skills and abilities

Compensation & Benefit Information :

Salary Range : $90,000-110,000 annually

Bonus / Incentive Pay :

A discretionary annual bonus based on Company and business unit performance may also be provided.

Benefits currently offered to our employees