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Senior manager customer success Jobs in Memphis, TN

Last updated: 19 hours ago
Customer Success Manager – State, Local and Law Enforcement (SLED)

Customer Success Manager – State, Local and Law Enforcement (SLED)

i2 Group Inc.Tennessee, United States
Remote
Full-time +1
Customer Success Manager (State, Local, Law Enforcement).Group, a Harris Computer company, are seeking a Customer Success Manager – SLED, on a full-time, permanent, remote working basis, who can be...Show moreLast updated: 30+ days ago
Senior Manager Community & Customer Marketing

Senior Manager Community & Customer Marketing

Ziff DavisMemphis, Tennessee
Full-time
Position at Ookla We're Ookla, the company behind Speedtest, Downdetector, Ekahau, RootMetrics, and an ever-expanding suite of connectivity solutions. Our team is brought together through passion an...Show moreLast updated: 23 days ago
  • Promoted
Customer Success Specialist

Customer Success Specialist

CAMP SystemsCordova, TN, United States
Full-time
CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusiv...Show moreLast updated: 1 day ago
Customer Success Manager II

Customer Success Manager II

DenaliTN, US
$75,000.00–$100,000.00 yearly
Full-time
The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable. The Customer Success Manager II (CSM I...Show moreLast updated: 30+ days ago
Client Success Account Manager

Client Success Account Manager

EVERSANAMemphis, TN, US
Full-time
The Client Success Manager (CSM) is the primary business and relationship manager for EVERSANA's Channel Management & 3PL business. As an account manager (from 6 -10 pharmaceutical manufacturers “cl...Show moreLast updated: 30+ days ago
  • Promoted
Senior Operations Manager

Senior Operations Manager

CEVA LogisticsMemphis, TN, United States
Full-time
Are you known for your management skills? Are you passionate about directing inbound / outbound logistics? If so, we have an opportunity that would allow you to oversee site operations, ensuring co...Show moreLast updated: 19 days ago
  • Promoted
IT Senior Manager

IT Senior Manager

Lucent Health Solutions, Inc.Memphis, TN, United States
Full-time
Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that e...Show moreLast updated: 7 days ago
  • Promoted
KFC Store General Manager - Drive Business Success

KFC Store General Manager - Drive Business Success

Disability SolutionsDuck River, TN, United States
Full-time
But we do more than fill people up.Our meals matter, and when we serve them with southern hospitality, we make our customer’s day. So our jobs are more than a paycheck – they’re about being independ...Show moreLast updated: 7 days ago
  • Promoted
Customer Service Senior Representative

Customer Service Senior Representative

RandstadMemphis, TN, United States
Full-time
Randstad - [Customer Service Representative] As a Customer Service Agent at Randstad, you'll : Treat each customer with individual attention. Strive to consistently improve the overall customer expe...Show moreLast updated: 7 days ago
  • Promoted
  • New!
Senior Project Manager

Senior Project Manager

Veteran Hiring SolutionsMemphis, Tennessee, USA
Full-time
Please take a minute to watch this video.This role is within a new plant with production scheduled to begin in 2027;.Are you a detailoriented leader with a passion for managing complex projects We ...Show moreLast updated: 19 hours ago
  • Promoted
KFC Store General Manager - Drive Business Success

KFC Store General Manager - Drive Business Success

JRNDuck River, TN, United States
Full-time
But we do more than fill people up.Our meals matter, and when we serve them with southern hospitality, we make our customer’s day. So our jobs are more than a paycheck – they’re about being independ...Show moreLast updated: 7 days ago
  • Promoted
Customer Accounts Manager

Customer Accounts Manager

Aaron'sWest Memphis, AR, United States
$13.00–$14.50 hourly
Full-time
Job Schedule Corporate Retail Store Job ID 63638 Date posted 01 / 15 / 2025 Customer Accounts Manager.This position is also eligible for incentive pay based on performance. Aarons Customer Account Manag...Show moreLast updated: 2 days ago
  • Promoted
Senior Audit Manager

Senior Audit Manager

VirtualMemphis, TN, United States
Full-time
The Audit Senior Manager will lead the development of a risk based audit plan for financial and operational matters and provide leadership, strategic direction and guidance to the Company through f...Show moreLast updated: 1 day ago
  • Promoted
Customer Service Manager

Customer Service Manager

Redeemers Group IncMemphis, TN, United States
Full-time
As a Customer Service Manager for Redeemers Group, you'll.You'll work with and through your team; blazing your path towards a best-in-class customer service department. Your leadership will ensure t...Show moreLast updated: 5 days ago
Remote Client Success WFH Manager Opportunity

Remote Client Success WFH Manager Opportunity

AO SOUTH - Lisa CassidyMemphis, TN, US
Remote
Full-time
Quick Apply
Please Note : We are currently only hiring U.Remote!! (US Only) AO Globe Life has been proudly serving working-class families since 1951, offering life, accident, and supplemental health insurance t...Show moreLast updated: 9 days ago
Senior Financial Functional Consultant - Advisory Workday Success Plans

Senior Financial Functional Consultant - Advisory Workday Success Plans

Canada Workday ULCTN, USA
Remote
Full-time
We are seeking people who love to help customers overcome Financial technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to u...Show moreLast updated: 30+ days ago
(Remote) Customer Success Manager

(Remote) Customer Success Manager

Systems & Software, Inc.Tennessee,Remote
$75,000.00–$95,000.00 yearly
Remote
Full-time
Join the vibrant team at Systems and Software as our new Customer Success Manager, where innovation meets dedication! We're on the hunt for a dynamic, team-spirited individual who is not just commi...Show moreLast updated: 30+ days ago
Customer Success Representative (Tennessee)

Customer Success Representative (Tennessee)

McGraw HillTennessee,US
Full-time
When was the last time you experienced the impact of your work? Our Customer Success team thrives on building meaningful relationships with educators and learners. With that comes the unique opportu...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Senior Representative

Customer Service Senior Representative

Pyramid ConsultingMemphis, TN, United States
$17.00–$18.00 hourly
Temporary
Customer Service Senior Representative.Memphis, TN / Lake Mary, FL (Hybrid).Please review the job description below and contact me ASAP if you are interested. Employee benefits include, but are not l...Show moreLast updated: 5 days ago
Senior Manager, Customer Satisfaction & Quality

Senior Manager, Customer Satisfaction & Quality

Schneider ElectricTennessee, TN, US
Full-time
Under Global Supply Chain North America, the Sr.Manager, Customer Satisfaction & Quality Cluster strives to transform GSC to a highly customer-oriented organization to deliver premium quality and s...Show moreLast updated: 30+ days ago
Customer Success Manager – State, Local and Law Enforcement (SLED)

Customer Success Manager – State, Local and Law Enforcement (SLED)

i2 Group Inc.Tennessee, United States
30+ days ago
Job type
  • Full-time
  • Permanent
  • Remote
Job description

Customer Success Manager (State, Local, Law Enforcement)

i2 Group - Remote

i2 Group, a Harris Computer company, are seeking a Customer Success Manager – SLED, on a full-time, permanent, remote working basis, who can be located in the U.S. As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers.

You will be the primary point of contact, collaborating with customers to understand their unique needs, providing ongoing support, and driving the adoption of our link analysis software. This position requires a seasoned professional with a proven track record in customer success, account management, and revenue growth.

The successful candidate will be responsible for overseeing renewals, driving account growth, managing back-to-base sales efforts, monitoring customer Net Promoter Score (NPS), and ensuring timely payment of accounts receivable. Fanatically focused on customer success; be customer-centric in everything you do. The position includes a compensation bonus plan.

Key Responsibilities :

Onboarding and Training :

Lead the onboarding process for new law enforcement customers, ensuring a smooth transition to our software.Conduct comprehensive training sessions to empower users with the knowledge and skills needed to maximize the value of our analysis tools.

Relationship Management :

Cultivate strong, long-lasting relationships with key stakeholders within law enforcement agencies.Conduct regular check-ins to understand customer goals, challenges, and opportunities for improvement.

Product Advocacy :

Act as a product evangelist, promoting the features and benefits of our analysis software to customers.Collaborate with the product development team to provide valuable insights from customer interactions.

Issue Resolution :

Serve as the main point of contact for customer inquiries, concerns, and technical issues.Work closely with the technical support team and across the i2 business to ensure timely and effective issue resolution.

Retention and Expansion :

Collaborate with the sales team to identify, pursue, and capture opportunities for upselling additional i2 products or services to existing customers.Develop strategies to increase customer satisfaction, loyalty, and retention.

NPS Monitoring :

Establish and monitor customer Net Promoter Score (NPS) and other relevant customer satisfaction metrics.Work proactively to address customer concerns, enhance customer experience, and drive positive sentiment.

Accounts Receivable Management :

Collaborate with finance and operations teams to ensure timely payment of accounts receivable.Implement and maintain effective processes for managing billing and collections within strategic accounts.

Data Analysis and Reporting :

Analyze customer usage data to identify trends and opportunities for improvement.Prepare regular reports on customer success metrics and key performance indicators.

Qualifications :

Bachelor's degree in a relevant field (i.e., business, computer science, criminal justice, etc.) or equivalent relevant experience.Proven experience in customer success or account management, preferably in the software industry.Prior experience with law enforcement processes and workflows to include the areas of investigation or crime analysis are strongly preferred.Excellent communication and interpersonal skills.Strong analytical and problem-solving abilities; ability to proactively address issues and solve problems.Prior experience with i2 software or similar products preferred.Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and building customer relationships.Strong organizational and prioritization skills.Ability to travel as required (e.g., occasionally for onsite customer meetings.)