Service client Jobs in Ann arbor mi

Description

The Opportunity :

The Client Service Specialist is responsible to consistently & effectively develop, enhance and solidify client relationships by providing exceptional customer service in accordance with Hylant standards. Provide a high level of support to fellow team members in the handling of new & renewal business, enabling continuous growth & development of insurance knowledge & professionalism to the highest level possible.

Hylant operates in a hybrid work environment with a minimum of 2 days in office and the opportunity to work remotely the remaining 3 days. In office requirements may be greater at the early stages of employment or based on business need.

Are You A Match?

The Client Service Specialist is driven by prompt, accurate and thoughtful service to clients by consistently responding to inquiries within 24 hours of receipt. With 5+ years’ experience in this space you will need a valid Ohio insurance license in good standing.

In This Role You Will Execute On :

• Manage a small book of business in direct support of local office operations
• Master and execute servicing / processing tasks (such as issuance of certificates of insurance, etc.) and other related service tasks within the Agency Management System / EPIC while utilizing appropriate naming conventions and activities
• Provide prompt, accurate & thoughtful service to clients by consistently responding to internal and external client inquiries within 24 hours of when they are received
• Produce accurate and thorough documents using word and excel in order to meet deadlines
• Assist in the facilitation of the Client Engagement Strategy including scheduling, creating of documents, documentation in EPIC, etc.
• Organize and market new business submissions, in collaboration with other team members and stakeholders

In This Role You’ll Need :