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Service client Jobs in Ann arbor mi

Last updated: 13 hours ago
  • Promoted
Client Manager

Client Manager

City Wide Facility SolutionsAnn Arbor, MI, US
Full-time
Show moreLast updated: 1 day ago
Client Experience Specialist

Client Experience Specialist

Mr. HandymanAnn Arbor, MI
$18.00–$22.00 hourly
Show moreLast updated: 30+ days ago
Wealth Management Client Associate

Wealth Management Client Associate

Bank of AmericaAnn Arbor
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
  • New!
CALL SCORER - CLIENT EXPERIENCE

CALL SCORER - CLIENT EXPERIENCE

UWM Holdings - United ShoreMI, United States
Full-time
Show moreLast updated: 13 hours ago
  • Promoted
Private Client Relationship Manager

Private Client Relationship Manager

CitizensAnn Arbor, MI, United States
Show moreLast updated: 3 days ago
Private Client Banker

Private Client Banker

KeyBankYpsilanti, MI
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Municipal Client Representative

Municipal Client Representative

OHM AdvisorsAnn Arbor, MI
Show moreLast updated: 10 days ago
Senior IT Help Desk Specialist / Client Service Engineer

Senior IT Help Desk Specialist / Client Service Engineer

RehmannAnn Arbor, Michigan
Show moreLast updated: 30+ days ago
  • Promoted
Associate Client Executive I

Associate Client Executive I

Thomson ReutersAnn Arbor, MI
$72,500.00–$134,600.00 yearly
Show moreLast updated: 6 days ago
Client Service Administrator - Financial Firm

Client Service Administrator - Financial Firm

Advisor Employee ServicesAnn Arbor, MI
$50,000.00–$60,000.00 yearly
Show moreLast updated: 30+ days ago
  • Promoted
Client Account Executive

Client Account Executive

Ministry BrandsAnn Arbor, MI
Full-time
Show moreLast updated: 10 days ago
  • Promoted
Client Service Associate

Client Service Associate

VirtualVocationsAnn Arbor, Michigan, United States
Full-time
Show moreLast updated: 4 days ago
Client Service Associate- Holland, MI

Client Service Associate- Holland, MI

Raymond JamesMichigan
Show moreLast updated: 30+ days ago
Consultation Service Client Services Representative

Consultation Service Client Services Representative

University of MichiganAnn Arbor, Michigan, US
Show moreLast updated: 30+ days ago
Client Advisor - Troy

Client Advisor - Troy

Tiffany & CoUnited States, MI
Show moreLast updated: 30+ days ago
Client Service Specialist - Real Estate

Client Service Specialist - Real Estate

HylantAnn Arbor, Michigan
Show moreLast updated: 30+ days ago
Client Delivery Manager

Client Delivery Manager

MSX InternationalMI, US
Show moreLast updated: 30+ days ago
Private Client Relationship Manager

Private Client Relationship Manager

Citizens BankAnn Arbor, Michigan
Full-time
Show moreLast updated: 29 days ago
Dog Hotel Client Service Representative

Dog Hotel Client Service Representative

BreedAboveAnn Arbor, MI, US
Full-time
Show moreLast updated: 29 days ago
  • Promoted
Senior Client Relationship Representative

Senior Client Relationship Representative

First Merchants BankAnn Arbor, MI, US
Full-time
Show moreLast updated: 2 days ago
Client Manager

Client Manager

City Wide Facility SolutionsAnn Arbor, MI, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Detroit / Ann Arbor.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests / complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and / or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
  • Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove / replace Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
  • Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
  • Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Approve Night Managers and / or Service Representative's pay sheets; ensure accuracy.
  • Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
  • Maintain updated route sheets, key / alarm sheets, and monthly planner for each client.

Requirements

  • 3+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
  • 2+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations locally.
  • Benefits

    City Wide Facility Solutions offers a competitive compensation and benefits, to include 401k.

    More on City Wide...

    City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

    City Wide is an Equal Opportunity Employer.