Site Jobs in Carmel, IN

Job Description

Field Representative II, Cross Functional

Position Profile

Supports the daily operations of one or more MS locations including any or all of the following: copy production and finish work, mail center operation, receptionist duties, audio-visual, administrative tasks, and maintaining billing logs and reports. Supports the region's MS logs and reports, assists during implementation, covers absences/vacations across Ricoh locations, and provides support during new account start-ups. Responsible for supporting operational objectives at customer sites within a geographic territory. Reports directly to the Site/Operation Manager or IAM, based on local staffing structure.

Job Duties and Responsibilities

• Assists new MS site implementation.
• Assists Site Manager or Supervisor in offering suggestions for improvement (new or existing processes).
• Assists in training new and existing employees.
• Maintains accurate, complete, and up-to-date Site Procedure Guides, forms, logs, and other site branding as directed.
• Collects data for the Monthly Management Report as directed.
• Orders paper, toner, and other supplies as directed.

In the absence of onsite personnel, may perform any of the following:

• Processes all incoming and outgoing mail.
• Performs mailroom functions, including mail fulfillment (sorting, filing, packaging, processing shipments).
• Files and labels documents and materials for storage and retrieval.
• Shipping and receiving, including movement of boxes or equipment.
• Provides courier service for pickup and delivery of mail and copy jobs (on-campus and offsite).
• Assists in the Copy Center and performs all functions required for copy requests (binding, folders, laminating, etc.).
• Performs basic troubleshooting on all equipment within the Ricoh Center.
• Assists with coordinating work assignments to meet deadlines and service deliverables.
• Manages all aspects of the Ricoh Center in the absence of the Site Manager or Supervisor.
• Leads or directs the Daily Huddle when the Site Manager or Supervisor is absent. (For single-person sites, attends via conference call.)
• Performs front desk receptionist duties.

Qualifications (Education, Experience, Certifications)

Typically required:

• High school diploma plus 6-12 months of related work experience.
• Valid, violation-free driver's license, reliable transportation, and required auto insurance per Ricoh policy.
• Experience using and operating shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators, and related equipment.
• Experience with postage meter equipment.

Knowledge, Skills, and Abilities

• Ability to use and troubleshoot mailroom equipment.
• Good organizational skills.
• Strong communication and customer service skills.

Working Conditions, Mental and Physical Demands

• Office environment with normal lighting, ventilation, temperature, and noise levels.
• Work assignments are diversified; must interpret, comprehend, and apply complex instructions and information.
• Some physical effort required, including prolonged standing, walking, bending, reaching, stretching, and lifting/moving up to 50 lbs.
• Occasional pushing/pulling of machines on wheels (up to 400 lbs.) for repair or relocation.
• Walking between buildings may be required.
• Moderate dexterity required (calculator, keyboard, tools, eye-hand coordination).

The above statements are intended to describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this position.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.