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Support analyst Jobs in San francisco ca

Last updated: 2 days ago
  • Promoted
Support Analyst (BSC 3)

Support Analyst (BSC 3)

Cloud Analytics Technologies LLCSan Francisco, California, US
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Customer Support Analyst

Customer Support Analyst

VirtualVocationsSan Francisco, California, United States
Full-time
Show moreLast updated: 3 days ago
  • Promoted
Desktop Support Analyst

Desktop Support Analyst

TriHire SolutionsSan Francisco, CA, United States
Full-time
Show moreLast updated: 20 days ago
  • Promoted
Desktop Support Analyst, San Francisco

Desktop Support Analyst, San Francisco

StantecSan Francisco, CA
$56.00 hourly
Show moreLast updated: 11 days ago
Trading Application Support Analyst

Trading Application Support Analyst

Insight InvestmentSan Francisco
$170,000.00–$200,000.00 yearly
Permanent
Show moreLast updated: 30+ days ago
  • Promoted
Helpdesk / Desktop Support Analyst

Helpdesk / Desktop Support Analyst

Cerity PartnersSan Francisco, California, US
Full-time
Show moreLast updated: 8 days ago
Technical Support Analyst

Technical Support Analyst

SYSPRORemote, CA
Remote
Show moreLast updated: 30+ days ago
  • Promoted
Contracts & Grants Support Analyst

Contracts & Grants Support Analyst

University of California , RiversideOakland, CA, United States
$27.29–$39.90 hourly
Full-time
Show moreLast updated: 30+ days ago
Technical Support Analyst III

Technical Support Analyst III

Public Health InstituteOakland, California
$32.97–$47.80 hourly
Remote
Full-time
Show moreLast updated: 30+ days ago
Decision Support Analyst (Data Engineer)

Decision Support Analyst (Data Engineer)

Highmark HealthCA, Working at Home, California
$90,300.00 yearly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Support Analyst

Support Analyst

VoiceflowSan Francisco, California, US
$65,000.00–$75,000.00 yearly
Full-time
Show moreLast updated: 28 days ago
  • Promoted
Customer Support Analyst

Customer Support Analyst

Stott and MaySan Francisco, CA, United States
Full-time
Show moreLast updated: 20 days ago
Sales Support Analyst - Remote

Sales Support Analyst - Remote

Talent Sphere Staffing, California, ,
$50.00 hourly
Remote
Full-time
Show moreLast updated: 2 days ago
Decision Support Analyst

Decision Support Analyst

Axelon Services CorporationOakland, CA
Show moreLast updated: 30+ days ago
Senior Analyst, IT Client Support

Senior Analyst, IT Client Support

Cardinal HealthCalifornia, United States
$42.60 hourly
Show moreLast updated: 30+ days ago
  • Promoted
AV Support Analyst

AV Support Analyst

The Rockridge GroupSouth San Francisco, CA, US
Full-time
Show moreLast updated: 16 days ago
  • Promoted
District Data Support Analyst

District Data Support Analyst

Foundation for California Community CollegesSan Francisco, CA, United States
$75,000.00–$95,000.00 yearly
Full-time
Show moreLast updated: 2 days ago
  • Promoted
Senior IT Support Analyst

Senior IT Support Analyst

AkkodisCA, United States
$90,000.00–$120,000.00 yearly
Full-time
Show moreLast updated: 20 days ago
Desktop Support Analyst

Desktop Support Analyst

CRESCENT SOLUTIONSCalifornia, US
Show moreLast updated: 30+ days ago
  • Promoted
Device Support Analyst (7359C), Berkeley IT - 73256

Device Support Analyst (7359C), Berkeley IT - 73256

InsideHigherEdSan Francisco, California
$39.79 hourly
Full-time
Show moreLast updated: 14 days ago
Support Analyst (BSC 3)

Support Analyst (BSC 3)

Cloud Analytics Technologies LLCSan Francisco, California, US
30+ days ago
Job type
  • Full-time
Job description

Local Candidates Preferred. Non-local candidates must be willing to pay for your own interview travel expenses and relocation costs.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Job Description

Role : Support Analyst (BSC 3)

Duration : 12 months

Description :

Word, Advanced PC Skills (Excel, MS Outlook, SharePoint)

REQUIRED SKILLS : Bachelor's degree or equivalent plus 2+ years work experience on a project team, ideally with a financial institution.

  • Self-starter and able to work independently while at the same time, be a team player and collaborate with technology and business teams and interact with end-users to meet critical timelines.
  • Strong verbal and written communications skills, strong analytical skills, and understand data.
  • Comfortable working with and training internal customers, call centers, and technical teams.
  • Understand and interpret requirements while researching issues to provide resolutions to users.
  • Must have excellent organizational skills, be detail-oriented, customer focused and excited about working under tight deadlines in a fast-paced, agile development environment.

Primary Responsibilities :

  • Provide first and second level user support for a customer due diligence tool.
  • Manage and resolve all issues escalated by users and first level support in a timely manner.
  • Communicate with the user community to understand and resolve issues.
  • Monitor shared e-mail inbox and ticket escalations.
  • Partner with other teams (Support Call Centers, Quality Assurance, Technology) to provide positive user experience.
  • Understand use cases / stories and related business requirements.
  • Analyze trends and produce management reports.
  • Assist in the development of training materials for end users, support call centers, etc.
  • DESIRED SKILLS :

  • Prior call center or user support experience.
  • Familiarity with HP Quality Center or Application Lifecycle Management.
  • Ability to read, understand, and update business requirements.
  • Business analyst experience (gathering user feedback, working on requirements, providing application support, etc.) on a project team.
  • Equal Opportunity Employer

    Cloud Big Data Technologies is an equal opportunity employer inclusive of female, minority, disability and veterans, (M / F / D / V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship / immigration status, veteran status or any other protected status. Cloud Big Data Technologies will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will Cloud Big Data Technologies require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.

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