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Technical writer Jobs in Las Cruces, NM

Last updated: 1 day ago
Technical Services Representative

Technical Services Representative

LATICRETE International, Inc.New Mexico,Remote
Remote
Full-time
Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?. We’vebeen in business for over 65 years, family-own...Show moreLast updated: 30+ days ago
Field Application Associate - Mountain Technical Region

Field Application Associate - Mountain Technical Region

Ortho Clinical DiagnosticsNew Mexico, US
$70,000.00 yearly
Full-time
As we continue to grow as QuidelOrtho, we are hiring a.Field Application Associate in the Mountain Technical Region (Texas, Oklahoma, Arizona, New Mexico, South Dakota, and North Dakota).Field Appl...Show moreLast updated: 30+ days ago
Technical Support / Customer Service Representative (Remote)

Technical Support / Customer Service Representative (Remote)

ConcentrixUSA, NM, Work, at, Home
Remote
Full-time
Technical Support / Customer Service Representative.Remote) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service ...Show moreLast updated: 30+ days ago
Senior Technical Proposal Writer Job at CDM Smith in Las Cruces

Senior Technical Proposal Writer Job at CDM Smith in Las Cruces

CDM SmithLas Cruces, NM, United States
$128,128.00 yearly
Full-time
Content Summary : Senior Technical Proposal Writer at Las Cruces, for CDM Smith.CDM Smith Senior Technical Proposal Writer in Las Cruces, New Mexico. CDM Smith is seeking a Senior Technical Proposal ...Show moreLast updated: 30+ days ago
Auto Care Center Service Writer

Auto Care Center Service Writer

WalmartLas Cruces, NM, United States
$14.00–$27.00 hourly
Full-time +1
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Show moreLast updated: 1 day ago
Technical Expert III

Technical Expert III

JBS InternationalNM, US
Remote
The Technical Expert III (TEIII) is a Child Welfare subject matter expert for an assigned group of grantees and, in collaboration with other TEs and project leadership, a team leader responsible fo...Show moreLast updated: 30+ days ago
  • Promoted
Technical Writer

Technical Writer

VirtualVocationsLas Cruces, New Mexico, United States
Full-time
A company is looking for a Technical Writer to join their remote team.Key ResponsibilitiesWrite, edit, and review various technical publications, user guides, and system documentsCollaborate with d...Show moreLast updated: 20 days ago
  • Promoted
Dir, Technical Theatre

Dir, Technical Theatre

New Mexico State UniversityLas Cruces, NM, United States
Full-time
External - Open to all applicants.Offsite Location (if applicable) : .Appointment Full-time Equivalency : .The Department of Theatre Arts at NEW MEXICO STATE UNIVERSITY invites applicants for a Technic...Show moreLast updated: 1 day ago
  • Promoted
Freelance Writer

Freelance Writer

OutlierRemote, NM
$15.00–$35.00 hourly
Remote
Full-time
Elevate AI Performance with Your Writing Expertise.Outlier helps the world's most innovative companies improve their AI models by providing human feedback. We're seeking experienced English writers ...Show moreLast updated: 4 days ago
Technical Support Representative

Technical Support Representative

Mass MarketsLas Cruces, NM, US
$11.50–$14.50 hourly
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?.This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each w...Show moreLast updated: 30+ days ago
Technical Writer

Technical Writer

MediabistroLas Cruces, NM, United States
$16,000.00–$25,007.00 yearly
Full-time
Paid trainingFull time hoursClean and safe work environmentTemp to HireWhat will you be doing?.A technical writer is a professional information communicator whose task is to transfer information be...Show moreLast updated: 5 days ago
Technical Editor / Writer Assistant

Technical Editor / Writer Assistant

Sierra Lobo, IncWhite Sands Test Facility, Las Cruces, NM, US
Sierra Lobo, offers customers a full range of professional and technical capabilities, including Test and Evaluation, Systems Engineering, and Advanced Technologies. We also develop products and pro...Show moreLast updated: 30+ days ago
Technical Writer Job at Manpower Group (USA) in Las Cruces

Technical Writer Job at Manpower Group (USA) in Las Cruces

Manpower Group (USA)Las Cruces, NM, United States
$16,000.00–$25,007.00 yearly
Full-time
Clean and safe work environment.A technical writer is a professional information communicator whose task is to transfer information between two or more parties, through any medium that best facilit...Show moreLast updated: 30+ days ago
Senior Writer

Senior Writer

WilldanNM, US
We're looking for a Senior Writer to join Willdan's talented team of remote writers.We take pride in our work, have great respect for each other, and are passionate about helping both people and th...Show moreLast updated: 30+ days ago
Technical Support Representative

Technical Support Representative

MCI, LCLas Cruces, NM, US
$11.50–$14.50 hourly
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?.This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each w...Show moreLast updated: 30+ days ago
Technical Support Engineer

Technical Support Engineer

ibossNew Mexico
Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously ...Show moreLast updated: 30+ days ago
Technical Product Manager

Technical Product Manager

95-2566122 First American Title Insurance CoUSA, New Mexico, Remote
$87,945.00–$135,300.00 yearly
Remote
Full-time
Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new...Show moreLast updated: 30+ days ago
Technical Writer

Technical Writer

ManpowerLas Cruces, NM, United States
$16,000.00–$25,007.00 yearly
Full-time
Paid trainingFull time hoursClean and safe work environmentTemp to HireWhat will you be doing?.A technical writer is a professional information communicator whose task is to transfer information be...Show moreLast updated: 5 days ago
Sr. Technical Director

Sr. Technical Director

LumentumNM, US ,
Remote
Full-time
As a key Technical Lead for RF / Mixed Signal IC Design Engineer, you will play a lead role in the development of next generation RF circuits for optical communications. We are actively seeking talent...Show moreLast updated: 30+ days ago
Team Manager, IT - Epic Technical Team

Team Manager, IT - Epic Technical Team

Highmark HealthNM, Working at Home, New Mexico
$146,000.00 yearly
Full-time
This job manages activities of various IT personnel.Makes decisions on personnel actions (promotions, hiring, terminations, etc. Develops talent, Addresses resource management, cultivates capabiliti...Show moreLast updated: 30+ days ago
Technical Services Representative

Technical Services Representative

LATICRETE International, Inc.New Mexico,Remote
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Description

Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?

At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’vebeen in business for over 65 years, family-ownedfor three generations, and can be found in over 100 countries.

We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.

We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!

Just some of our benefits :

  • Medical
  • Dental
  • Vision
  • 401k
  • Tuition reimbursement
  • 12 paid holidays in addition to paid vacation and sick time
  • Flexible spending
  • Life Insurance, AD&D and Supplemental Insurance

POSITION SUMMARY

The Technical Services Representative provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional duties and responsibilities may be assigned, as necessary.

1. Customer Interactions (80%)

  • Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
  • Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and / or check requests.
  • Coordinate incoming requests for technical support and training with sales and field Technical Representatives.
  • Follow up requests from field representatives and distributors to establish contact between contractors and design teams.
  • Coordinate and participate in job site visits.
  • Update complaints in Salesforce as new information is attained.
  • Resolve complaints quickly and in a mutually beneficial manner.
  • Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department.
  • Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary.
  • 2. Internal Support (10%)

  • Support Technical Services training programs, as directed.
  • Create and update technical data sheets and technical advisories.
  • Review and approve technical literature, packaging, data sheets, and Marketing collateral.
  • Represent Technical Services ISO quality system reviews and audits.
  • Work / learn to increase product and industry knowledge and becoming a subject matter expert.
  • 3. Special Projects, Housekeeping, and Assignments (10%)

  • Participate in implementation or improvement initiatives associated with Technical Services.
  • Help design and implement procedures and online tools for vendor supplied products.
  • Work with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools.
  • Create and update FAQs for inclusion on website FAQ page.
  • Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products.
  • Enter information into Salesforce for new Accounts, Contacts and Projects which are Technical Services generated.
  • Update complaints in Salesforce as new information is attained.
  • REQUIRED SKILLS & QUALIFICATIONS

  • Minimum of 3 yrs. experience in construction industry.
  • Minimum of 2 yrs. of experience in Technical Services or comparable industry experience.
  • Experience with Salesforce and JD Edwards preferred.
  • Knowledge of architecture and construction methods a plus.
  • Knowledge of LATICRETE product lines, applications, construction practices and materials a plus.
  • Specialized Skills, Requirements and Experience :

  • High School Diploma : Degree preferred.
  • Strong interpersonal, written, and verbal communications skills.
  • Computer skills : Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.
  • Fluency in second language, preferred.
  • Team cooperation – maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).
  • Physical Requirements :

  • Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.
  • Push / pull : Must be able to push / pull 50 lbs.
  • Stand : Must be able to stand 20% of the day or more.
  • Sitting : Must be able to sit for 80% of the day or more.
  • Twisting / Bending : Must be able to twist / bend 25% of the day.
  • Squatting, climbing and / or crawling : 10% of the day
  • Travel Requirement :

    Must be able to travel up to 20%